Staff Site Reliability Engineer

Location: Chicago, IL

Department: Technology

What you'll do:

Join our Platform Engineering team, where you'll ensure the availability, performance, and scalability of the trading systems that power NinjaTrader. You'll deploy single- and multi-cluster services to Kubernetes, partnering with Product Engineering and Technical Operations to strengthen monitoring, reduce operational toil, and keep our revenue-generating systems running for traders around the world. Working alongside technical leadership, you'll help maintain 99.95% uptime and high performance across the trading platform.

In this role you will:

• Serve as the technical lead for the SRE function, setting technical direction and mentoring engineers across reliability initiatives
• Analyze, troubleshoot, and remediate production issues with a systematic problem-solving approach to keep revenue-generating systems running
• Participate in a weekly 12x7 on-call rotation, including weekend deployments and checkouts before markets open on Sundays
• Perform initial root cause analysis and remediation of production incidents
• Build tools that automate repetitive tasks, deployments, and incident responses with the goal of minimal human involvement
• Design reliable monitoring and alerting systems with Product and QA teams, establishing and tracking SLIs/SLOs across web, mobile, desktop, and trading platforms
• Leverage Infrastructure as Code tools like Terraform to automate provisioning, scaling, and management across all platforms
• Collaborate with Product Engineering, Operations, and other cross-functional teams to deliver features on time while meeting scalability, security, and performance requirements
• Implement security and compliance best practices (e.g., SOC 2, PCI DSS) throughout the software delivery lifecycle for web, mobile, and desktop deployments

What you'll need:

• 8+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles
• Expertise with Kubernetes, Docker, and container orchestration
• Hands-on experience with CI/CD tools (GitHub Actions or equivalent)
• Proficiency in programming languages (e.g., Python, Bash, or Go) and automation tools such as Ansible, Terraform, or Helm
• Hands-on experience with AWS, GCP, or Azure, including in-depth knowledge of networking, security, and identity management in cloud environments
• Knowledge of monitoring and observability tools such as Prometheus, Grafana, Datadog, or similar
• Strong collaboration, communication, and leadership skills, with the ability to influence technical decisions across teams and mentor junior engineers

Bonus points for:

• Trading industry experience
• Contributions to open-source projects

Compensation:

The salary range for this role will be $160,000.00 - $210,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays