Senior Developer - ServiceNow

Company Description

Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

Job Description

The Service Management Department includes the IT Service Desk, Change and Incident Management teams,and the development and system administration of the ServiceNow platform. We are committed to providing exceptional service to our customers, focusing on efficient and reliable support. This is achieved through clear communication, continuous improvement of our processes and tools, and active customer engagement. Our goal is to be recognized as a leading single-point-of-contact service desk, offering top-tier communication and support.

The department's expertise spans ServiceNow, Google Apps, Microsoft Powerapps, Web Technologies, scripting, design, development, testing, project management, customer service, service management practices, training, and education.

Position Overview

The ServiceNow Senior Developer plays a crucial part in designing, developing, and maintaining ServiceNow solutions that streamline our business processes and enhance overall efficiency.  Leverage your expertise to support and maintain the core configuration of the ServiceNow platform, as well as the applications and workflows within the IT Service Management (ITSM) and IT Operations Management (ITOM) modules.  You will create and maintain custom applications and configure integrations that align with our organisation's evolving needs across the ServiceNow platform.

Qualifications

• 5+ years of hands-on experience with both ServiceNow Administration and Development.  
• Experience with platform administration. Manage upgrades, patching and maintenance.    
• Prevent, identify and manage system incidents, working with ServiceNow to resolve them.
• Experience with development and configuration of ITSM, ITOM, ITAM, Discovery, CMDB, Integration Hub, and/or Event Management modules. Advanced scripting, architecture design, and project leadership experience would be highly advantageous.
• Technical Skills: Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• 4+ years experience integrating ServiceNow with other systems via APIs and Integration Hub and Flow Designer.
• Experience working with implementation partners and managed service providers
• Experience with Agile development processes and methodologies
•  Ability to successfully lead a team and drive the success of ServiceNow initiatives.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer
• IT Operations Management (ITOM) Discovery Implementer
•  Bachelor's degree in Computer Science, Information Technology, or a related field.

Additional Information

Our Commitment to Diversity and Inclusion:

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

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