Project Manager

Responsibilities:

• Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for
• assigned customers or products
• Receive requirements and work with Content operations leads to create Cost and/or resource estimates
• & Actionable work plans.
• Lead and manage Content projects and initiatives and and keep stakeholders informed
• Ensure designated top accounts and/or SLAs in the market have up-to-date health reports and monitor
• for compliance. Follow and assist on plans for any coverage gaps
• Maintain and monitor reports and presentations representing general Content coverage and capability
• Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings
• Lead new SLA and RFP projects for Content. Develop and maintain comprehensive project plans,
• including timelines, milestones, resource allocation, and risk mitigation strategies.
• Quality control - works closely with the Quality Office to promote and maintain a quality first mindset in
• the teams and to support continuous quality improvement
• Facilitate effective communication and collaboration among diverse stakeholders, fostering a culture of
• ownership and accountability.
• Monitor project progress, identify and proactively address roadblocks, and implement corrective actions
• as needed.
• Identify opportunities to streamline processes and enhance efficiency across touchpoints within and
• outside the Content organisation.

REQUIREMENTS/QUALIFICATIONS

• Effective verbal, written, presentation and interpersonal communication skills
• Ability to collect, harmonise and evaluate business requirements without prior exposure to systems and
• processes.
• Successful experience in onboarding customers with products and services
• Experience in project management. Proficient in project management tools (e.g. Smartsheet, AirTable,
• Jira). Proficient in visualisation and dynamic reporting tools.
• Proven ability to successfully ensure compliance with SLAs and influence positive results from multiple
• work teams and offices, particularly in matrixed, global organizations
• Able to champion the transformation of ideas into realities.
• Takes and drives accountability of self and team (behaviors, timelines, etc…)
• Ready to work in shift operations.
• The role is hybrid, so you must live near Nielsen’s office. Hybrid Workers are those employees who are
• working partially from home which is in the same city as the Nielsen office they are employed with and
• partially from a Nielsen office / site.

MINIMUM EXPERIENCE & EDUCATION:

• Bachelor’s degree in Business, Communications or related field is required
• Prefer candidates with a project management certification
• Minimum of 10 years overall experience in business operations
• At least 4 years of proven success leading and managing complex projects from inception to
• completion, in a global environment