Specialist Services Project Manager, Actimize

Location: India - Pune

Department: Actimize - Services - Americas

So, what’s the role all about?

The Project Manager (PM) in NiCE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

Travel: As required for customer engagements

Timing: US Shift (5 PM to 2 AM IST)

How will you make an impact?

• Develop and maintain the integrated project plan, covering all cloud project lifecycle phases
• Own scope, schedule, budget, and resource planning
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage the communication plan (weekly status, SteerCo, exec updates)
• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
• Track progress against milestones and proactively manage slippage
• Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
• Act as the single point of accountability for delivery outcomes
• Manage scope changes through formal Change Request / Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
• Escalate risks impacting scope, timeline, or commercials early and transparently
• Coordinate Go‑Live activities with Ops and Client teams
• Track and manage UAT issues to closure

Have you got what it takes?

• 8–12 years of experience in enterprise software / SaaS project management
• Strong experience delivering Professional Services implementations
• Proven ownership of scope, schedule, budget, RAID, and governance
• Experience managing multiple, complex, multi‑stream, client‑facing programs
• Excellent stakeholder management and executive communication skills
• Hands‑on experience with change control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

• Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Exposure to cloud‑based enterprise platforms
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Req ID - 11168

Reporting to - Director, Program Management, Actimize

Role Type - Individual Contributor