Specialist Data Engineer

Location: India - Pune

Department: CX - Engagement Orchestration

So, what’s the role all about?

As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic and the ability to provide on-call 24x7x365 support on rotation are expected.

How will you make an impact?  

• Be a knowledge expert on all critical database activities such as replication, failover, archiving, performance tuning, reporting, scaling, capacity planning, and security.
• Refactor multiple legacy database processes for design and scalability that facilitate data integrity, client migration, and database schema changes in collaboration with the Engineering teams.
• Assist in tightening the database alerting procedures to help achieve the goal of 100% platform reliability.
• Provide guidance and support to Application Developers and QA teams on database-related projects and initiatives.
• Proactively plan and provide recommendations for capacity and resilience, with a strong focus on reliability.
• Collaborate with the Performance/Engineering teams on application SQL tuning and optimization.
• Provide excellent documentation and help to condense and publicize existing documentation.
• Proactively and regularly make recommendations for Database improvements.
• Provide in-depth evaluation and analysis of complex platform issues, resolving and preventing any critical incidents.

Have you got what it takes?

• Bachelor’s (mandatory) Degree or Master’s (preferred) in Computer Science, Engineering, Software Engineering, or a relevant field 
• At least 12+ years of proven experience with Postgres Database Management and Administration
• Proficiency in developing scripts using scripting languages such as Python, Perl, Bash, and YAML to automate the database maintenance and administration activities
• Experience with Linux-based infrastructure, Linux/Unix administration, and AWS.
• Experience with project management and workflow tools such as Jira, Version Control Systems such as GIT, etc.
• Experience with 24/7 support, backup, and recovery practices
• Stellar troubleshooting skills with the ability to spot issues before they become problems
• Exceptional coordination skills to work across global teams
• Time and project management skills, with the capability to prioritize and multitask as needed

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8894
Reporting into: Tech Manager, Cloud Operations
Role Type: Individual Contributor