Software engineer

Location: Cochabamba, Bolivia.

Job Type:                  Full Time – Hybrid (2 days Onsite – 3 days WFH)

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

About the team:

The Reporting Team focuses on delivering insights and data-driven solutions that empower our users to make better decisions. Our key responsibilities include the development and maintenance of:

• Prebuilt Reports: Standardized reports designed to provide immediate value to our customers using real-time and historical data.
• Custom Reports: Tailored solutions to satisfy the customer requirements, ensuring flexibility and precision.
• Real-Time and Historical APIs: APIs that enable customers to access critical data on demand, whether it’s real-time or historical data.

The team currently operates within a monolithic architecture. However, we are transitioning to a modern microservices architecture hosted on AWS. One of our key initiatives is the development of a New scheduler, leveraging microservices to enhance scalability, performance, and reliability.

The Reporting Team is a critical component of our organization joining this team means contributing to the evolution of our reporting products and being part of a transformative journey to the cloud.

How will you make an impact?  

• Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, ASP.NET, .Net 8, SQL 
• Responsible for delivering the project reports, including developing various report formats, dashboards, presentations and others, as required by the project team.
• Code and Automate testing processes to improve efficiency, reduce errors, and ensure high-quality.
• Manage time effectively working on one or more concurrent projects. 
• Deliver high-quality software on time. 
• Attend meetings and training as required. 
• Works with system analysis and product management for the successful completion of a project. 
• Leads team or mentors other developers as needed.  Provides critical technical capabilities to the team and evangelizes those skills to others. 
• Functions as a Technical or Team Lead as needed.
• Implement and maintain monitoring tools to proactively identify and address issues, ensuring system reliability.
• Advocate for best practices in coding, documentation, and testing to maintain high-quality standards.
• Knowledge of performance testing tools and methodologies to ensure scalability and reliability of reporting solutions.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 2+ years experience in software development
• Well established technical problem-solving skills.
• Experience in the following software languages: C#, ASP.NET, Javascript, Angular
• Experience with the Microsoft Suite (.NET Framework, Visual Studio)
• Experience with developing window services, window clients and multi-threaded software.
• Strong knowledge of SQL, including writing complex queries and applying SQL Query Optimization Techniques to improve performance.
• Experience with Snowflake for data warehousing, including query optimization, data modeling, and integration.
• Experience in creating and maintaining ETLs (Extract, Transform, Load)
• Excellent communication skills
• Excellent problem-solving skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of user stories or use cases
• Working knowledge of design patterns or equivalent experience.
• Working knowledge of object oriented software design.
• Team Player
• Desire to work in a fast-paced environment

What are the technologies we use?

• AWS (e.g. IAM, SQS, DynamoDB, Lambda, CloudWatch)
• Grafana, ArgoCD, Prometheus
• JavaScript build tools
• Angular
• SQL
• CSS
• REST APIs
• GitHub
• .NET 8 & C# 12
• SSIS ETL
• SQL Server including query optimization
• JMeter
• Amazon Aurora MySql database
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• Looker business intelligence
• Continuous Integration/Continuous Deployment (CI/CD)
• Visual Studio or VS Code on Windows

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid