Software Architect

Location: Cochabamba - Bolivia (2 days on-site)

​The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is responsible for the successful implementation of key deliverables to ensure that each project is designed with high availability, performance, supportability and security in mind.  They also act as representatives for the organization.


As a Software Architect a Typical Day Might Include the Following:

• Work with product management team to define new architectural requirements and designs.
• Drive strong collaboration between Development teams, Product Management and Quality Assurance.
• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.
• Communicate concerns, achievements or challenges related to architecture in an effective and professional manor.
• Drive technical decisions, problem solving and coordinate multiple projects execution.
• Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
• Foster strong team work environment and create passion and energy within the team.
• Be an active participant in the development leadership team ensuring corporate success.
• Represents self and department with professionalism and competence.
• Follow the company Code of Ethics and inContact policies and procedures at all times.

To Land This Gig You'll Need:

• ​BS in Computer Science, or equivalent work experience
• 10+ years of software development experience
• Experience architecting systems for performance and scalability.
• Expertise in designing applications using relational and/or non-relational databases.
• Working Knowledge of CI/CD
• Experience with AWS
• Experience developing RESTful web services.
• Excellent problem solving abilities and alternatives innovation.
• Excellent decision-making skills.
• Working Knowledge of design patterns.
• Strong communication skills
• Strong quality orientation
• Must possess strong organizational and time management skills.

Bonus Experience:

• MS in Computer Science
• 5+ years of technical leadership
• Experience as a technical or team lead or equivalent experience.
• Experience with telecommunications/telephony
• Experience with call centers
• Working Knowledge of Agile development processes

ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.  

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