Senior Software Architect

The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind.  They also act as a key evangelist for the organization. 
 
 
As a Software Architect a Typical Day Might Include the Following: 
 

• Work with product management team to define new architectural requirements 
• Ensure strong collaboration between other development teams, Product Management and Quality Assurance 
• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure 
• Communicate architecture in an effective and professional manor 
• Drive technical decisions, solve tough problems, and coordinate multiple project execution, including hands-on approach where required 
• Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards 
• Monitoring the quality of code that is delivered through reviews and other processes 
• Foster strong teamwork environment and create passion and energy within the team 
• Be an active participant in the development leadership team ensuring corporate success 
• Represents self and department with professionalism and competence 
• Follow the company Code of Ethics and inContact policies and procedures at all times 

 
To Land This Gig You'll Need: 
 

• BS in Computer Science, or equivalent work experience 
• 5+ years of software development experience 
• Experience with Java and readiness to work with teams using Java / .Net 
• Experience with developing large enterprise-scale application in AWS 
• Strong quality orientation 
• Expertise in designing application using relational and/or non-relational databases 

• Working Knowledge of CI/CD 
• Experience with micro-service design 
• Experience architecting systems for performance and scalability 
• Experience in product development 
• Excellent problem-solving abilities 
• Excellent decision-making skills 
• Working Knowledge of design patterns 
• Working Knowledge of Agile development processes 
• Strong communication skills 
• Must possess strong organizational and time management skills 

Bonus Experience: 
  

• Experience as a technical or team lead or equivalent experience 
• Domain knowledge of ACD systems (Routing, IVR workflows) 
• Experience with telecommunications/telephony 
• Experience with call centres 
• Experience with Azure