Senior Project Manager

Responsibilities: 

• Serves as a Project Manager for the Global Customer Operations organization
• Complete accountability and management of global complex projects working closely with IT
• End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
• Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Requirements:

• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes and technical background and experience
• Hands-on experience supporting systems use and operations
• Experience with international customer-facing interaction
• Experience working closely with IT
• Managerial skills and experience in matrix management
• Experience leading multi-projects in parallel
• Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic and self-motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Knowledge of Support & Cloud operations processes and systems – an advantage

Education:            

• A University degree B.Sc in Industrial & Management engineering or similar - Must
• MBA - an advantage