Senior Professional Services Engineer

So, what’s the role all about?

At NICE, the Professional Service Engineers are the customer-facing solution experts that work in tandem with the sales experts to make the go-live of a new clients account a seamless, exact, and surprisingly effortless. The main goal of the Professional Service Engineer is to create and implement the software that the client and sales agent have identified as their business solution.

How will you make an impact?

• Providing technical configuration and, in some cases, programming as required
• Providing process, data and object modeling in a variety of application and database environments
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Providing technical architecture leadership, analysis, design, development, and enhancement
• Maintaining your expertise in industry leading contact center technologies
• Presenting a professional image in conduct, attitude and attire
• Assisting with the development of client information management standards and evaluation of technology trends
• Contributing to business area assessment, user needs analysis and business systems design
• Assisting with comprehensive cost/benefit analysis and preparation of business cases

Have you got what it takes?

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
• Contact Center software solution experience (+5 years)
• Implementation Manager 10+ years professional services experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
• Mandatory English fluency

Bonus Experience:

• Prior consulting experience
• Contact center operational experience
• Spanish fluency

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

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