Senior IT Engineer, QA - Salesforce

So, what’s the role all about?

As a QA Engineer, your role is crucial in ensuring the quality of our products. You will develop and execute test plans and scripts to validate functionality and performance. Working collaboratively within Agile teams, you will design and execute manual test cases to ensure that we deliver high-quality products to the NICE platform on time. Throughout the project, you will communicate risks and provide updates on the product/project status. With your experience in defect prevention, you will prioritize quality assurance to prevent issues rather than just finding them.

How will you make an impact?  

• Passionate about quality, dedicated to achieving company goals.
• Develop and execute comprehensive test strategies for products, covering functional, performance, security, and scalability aspects.
• Design, optimize, and implement test plans and cases aligned with business requirements and specifications.
• Effectively communicate QA results, project status, and risks to management and stakeholders.
• Adhere to team-defined "done" criteria for feature testing.
• Continuously improve testing lifecycle for agility and effectiveness.
• Collaborate closely with developers, offering insights to enhance product quality and analyzing testing results for future improvements.

Have you got what it takes?

• BS or MS in Computer Science or related degree, strong knowledge of QA practices.
• 4+ years of software testing experience; 2+ years each in testing tools and writing SQL statements.
• Experience in Salesforce QA
• Demonstrated leadership in QA projects for 2+ years.
• Proficiency in scripting automated tests and testing web/API services.
• Thorough understanding of various testing types including Functional, Usability, Load, etc.
• Strong organizational, time management, communication, and decision-making skills.

You will have an advantage if you also have:

• Experience in Telecommunications and VoIP Technology.
• Ability to work independently and self-manage projects.
• 4+ years of programming or scripting experience.
• DevOps and CI/CD experience.
• Familiarity with call server technologies and Cloud platforms, with preference for AWS.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 5803
Reporting into: Director
Role Type: Individual Contributor