Senior DevOps Engineer
Location: India - Pune
Department: CX - Platform Operations
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.
How will you make an impact?
- Manage large scale cluster environments residing on AWS/On prem Windows servers.
- Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
- Research and recommend innovative solutions, and where possible, automate key administration tasks.
- Provide guidance in the creation and modification of standards and procedures
- Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
- Provide technical expertise and guidance to the team.
Have you got what it takes?
- Proven expertise in managing .NET applications and Windows Server environments.
- Expertise in automation through Python or PowerShell is a must.
- Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
- Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
- Proficient in automation and configuration management using Ansible.
- Strong understanding of security best practices, performance optimization, and disaster recovery planning.
- Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
- Experience with Prometheus and Grafana for monitoring and observability.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9025
Reporting into: Tech Manager, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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