At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Due to continual success and growth, our presales team is looking for a Project Manager to work closely with our Solutions Consultants and help bring ContactEngine’s revolutionary proactive customer journey automation and engagement into new clients and industries. In this role, you'll serve as the source of project status and be accountable to delivery plans, managing workstreams and requirements for multiple presales delivery projects at once.
ContactEngine is a cloud-hosted multi-channel proactive conversation platform, and part of NICE CXone's suite of customer engagement software. ContactEngine leverages artificial intelligence and robust business rule and data processing engines to help global brands transform their customer journeys into new sources of revenue and recaptured op-ex through highly specialized digital conversations.
How will you make an impact?
- Determine and define project scope and objectives
- Develop and manage a detailed project schedule and plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage projects by capturing and documenting action items, communicating expected deliverables, and chasing execution with company and client teams
- Utilize industry best project management practices, techniques, and standards throughout entire project execution
- Measure project performance to identify areas for improvement
Have you got what it takes?
- Be professionally approachable. Build strong, trusted partnerships with clients, partners, and with your colleagues at NICE.
- Be dutiful and diligent. Have a passion to drive follow-through by chasing down outstanding deliverables and identifying risks and gaps to the project timeline.
- Be ready to redefine how we work. We are looking for someone with strong insights into best practices of managing complex software delivery projects and proofs of value. You will help shape the future.
- Be prepared to deliver. Maintain a commercially aware mindset that shapes the way you manage the delivery of proactive journey automation.
- Be a teammate. You will have your own independent responsibilities to execute on, but we all work as one team. Everyone pitches in.
- Be driven to win. We don’t just talk about technology because we love it, we design and deliver journeys that transform businesses and help leaders understand why they need ContactEngine.
- 5 or more years of direct project management experience in cloud-based SaaS products
- Project Management Professional (PMP) certification
- Expertise with project management software tools, methodologies, and best practices
- Proven ability to complete projects according to outlined scope and targeted timeline
- Ability to manage multiple opportunities and different workstreams concurrently without loss of quality or diligence while under intense time and business pressure.
What’s in it for you?
Learn more about the Benefits at NICE
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Reporting into: Director, Solution Consultant
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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