Lead Software Engineer

So, what’s the role all about?

The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting/mentoring other developers in a team environment utilizing agile development processes.

About the team and role:

Integrating CXone products facilitates the delivery of Workforce Optimization (WFO) solutions in areas where cloud-native applications are unavailable or do not fully meet customer needs at scale. By enabling the development of enterprise-level applications, this role supports the adoption of the CXone platform for customers with sophisticated requirements or extensive scalability demands. The focus is on creating application-specific integrations that ensure integrated components can access the data they need, driving the seamless functionality and broader adoption of the CXone platform.

We are seeking a talented Lead Software Engineer to enhance the adoption and effectiveness of CXone’s platform by delivering tailored Workforce Optimization (WFO) solutions. This role focuses on bridging the gap where existing cloud-native applications are unavailable or require additional scalability to meet customer needs. By developing and implementing application-specific integrations, the Integration Specialist ensures seamless data flow between components, empowering customers with the information they need to succeed. This position plays a pivotal role in creating innovative, enterprise-level solutions for organizations with complex requirements, driving the scalability and impact of CXone’s offerings in high-demand environments.

How will you make an impact?   

• Work as a team leader of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Work with system analysts and product management for the successful completion of a project.
• Mentor other developers.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Follow established department procedures, policies, and processes and identifies areas for improvement.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• At least 5+ years’ experience in software development
• Well established technical problem-solving skills.
• 5+ years’ Experience with Java 8+
• 5+ years’ experience with Selenium and Junit
• Experience building and maintaining AWS based microservices
• Excellent communication skills
• Excellent decision-making skills Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object-oriented software design
• Team Player
• Desire to work in a fast-paced environment
• Architect and design solutions that align with technical and business goals.
• Provide technical leadership to guide the development team in implementing best practices and innovative solutions.
• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results.
• Ensure accountability by meeting deadlines and adhering to project milestones.
• Mentor team members, fostering growth and enhancing their technical and professional skills.
• Proactively identify and resolve issues, ensuring the stability and efficiency of systems.
• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives.
• Drive technical improvements by advocating for and implementing process enhancements.
• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained.
• Stay updated on industry trends and incorporate modern tools and technologies where appropriate.
• Coordinate with cross-functional teams to ensure smooth delivery of projects and features.
• Manage and prioritize tasks effectively to balance team workload and project demands.

Bonus Experience:

• Experience with AWS Infrastructure (EC2, ECS, EKS, etc)
• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, CloudFormation, etc)
• Experience with Kinesis (KCL, KPL, EFO)
• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Snowflake
• Experience with Rest/Web Sockets/GRPC
• Experience with Jira and Confluence
• Experience with automation/testing tools and frameworks
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony/ACD’s
• Experience with CCAAS
• Experience working in a CI/CD Environment
• Experience creating and maintaining pipelines in Jenkins
• Experience with GitHub Actions
• Experience with Argo CD and Kubernetes

What are the technologies we use?

• Java 8+
• AWS (e.g. IAM, SQS, DynamoDB, Lambda, CloudWatch, EC2)
• Selenium
• Junit
• Grafana, ArgoCD, Prometheus
• SQL
• CSS
• REST APIs
• GitHub
• SSIS ETL
• SQL Server including query optimization
• JMeter
• Amazon Aurora MySql database
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• Looker business intelligence
• Continuous Integration/Continuous Deployment (CI/CD)
• Visual Studio or VS Code on Windows

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid