Lead Software Engineer, Playvox, CX

Location: Australia - Sydney

Department: CX - R&D Engineering

So, what’s the role all about?
We are looking for a Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes.

You’ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative rather than formal management.

You’ll be trusted to make key architectural decisions, guide delivery, and build systems that are scalable, reliable, and secure — all while fostering a strong engineering culture focused on accountability and results.

How will you make an impact?  

• Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.
• Take full ownership of your product area, ensuring high performance, reliability, and scalability.
• Navigate ambiguity effectively, translating complex problems into actionable technical plans.
• Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.
• Collaborate closely with product, design, and operations to deliver solutions that create real customer value.
• Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices.
• Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership.
• Be proactive and self-driven — identifying and leading improvements across systems and processes.

Have you got what it takes?

• 10+ years of hands-on software development experience with demonstrated technical leadership.
• Strong full-stack expertise with TypeScript, Node.js, and Python.
• Front-end proficiency with Vue.js and Angular.
• Deep understanding of microservices and event-driven architecture.
• Strong experience across SQL and NoSQL (e.g., MongoDB) databases.
• Deep hands-on experience with AWS services and cloud-native development.
• Proven experience in application performance tuning and security best practices.
• Excellent communication and collaboration skills with a focus on outcomes and accountability.
• Comfortable leading through influence and operating independently in fast-moving, evolving environments.

Requisition ID: 11116
Reporting into: Group Lead, Engineering, Playvox
Role Type: Individual Contributor 
#LI-Hybrid