At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Have you ever been disappointed with customer support and get the impression that they are unable to help you? It didn't have to be the fault of a particular person, but just a manifestation of outdated tools that they must use.
Until now, companies have focused on individual parts of the process, but not on covering the entire customer experience. NICE CXone has a solution that covers the issue from start to finish. Thanks to this, the market rates us as a world leader.
Our team in Prague is developing an ecosystem that connects businesses and their customers through digital channels such as WhatsApp, Chat, or Instagram. We offer tools that automate support agents' work and improve their efficiency with technologies such as AI, Cloud, and big data.
We are looking for a partner, developer, mentor, for a 10-member team divided into two smaller ones, who will help move our craft a little further and drive the efforts to break the monolith, improve the CI/CD pipeline and build a DevOps culture.
We have developed a globally used platform for customer care of huge companies. 5,000 requests per second flow through our APIs in 10 AWS regions around the world. So we're no longer a little beer.
We try to write cleanly, pay attention to SRP, create atomic pull requests, continuously refactor, have a CI/CD pipeline and the PHP tent checks us at the highest level.
How will you make an impact?
- Technically advance the business-critical product together with architects.
- Ensure product and code quality using best practices, patterns, supportability, observability, stability, and scalability.
- Work with the QA team to maintain product quality.
- Move infrastructure as a code, participate with DevOps in the operation of our application, you built it you run it.
- Identify and resolve technical debts.
- Mentor and advance team members in their technical skills.
- Assist in interviews and onboarding new developers.
Have you got what it takes?
- PHP 8.2, Docker, Elasticsearch/OpenSearch, RabbitMQ/SQS, MySQL/RDS (/AWS managed services).
- Amazon Lambda, Kinesis, Github Actions, Ansible.
- Development techniques: SOLID, Clean code, DDD Atomic PRs, Trunk-based development, Code review (2 and more) CI/CD, Feature Flags, Feature toggles, Infrastructure as a code.
- Czech B1, English B2+
What’s in it for you?
- Modern office in Karlín near the metro station.
- Hackathons 8 days a year.
- Unlimited vacation & flexible mode - We can miss you for a month if you come back to our office at least 2 times a week.
- Fully paid sick leave.
- You will practice English with colleagues from America.
- Football, push-up challenge, sometimes a tap - the more of us in the office, the more often.
- Minimum meetings.
- Corporate breakfast.
- Budget for further education.
- Business Laptop.
- Stable Employment.
Requisition ID: 5468.
Reporting into: Manager, Engineering.
Role Type: Individual Contributor.
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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