Lead QA Architect
Location: USA - Sandy, UT
Department: CX - R&D Engineering
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As the Lead QA architect, you will lead the quality assurance efforts for NiCE’s flagship product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence and deriving the roadmap for continuous improvement.
How will you make an impact?
- Serve as the quality leader for an entire domain and be accountable for the product quality
- Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
- Continuously analyze and challenge existing testing coverage
- Plan, develop, and execute test strategy across domain
- Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence
- Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
- Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
- Plan and lead NFR testing
- Define guidelines and best practices for our automation and manual testing procedures
- Coordinate cross organizations/cross-region testing activities
Have you got what it takes?
- 5 years QA leadership experience: Team leader/Manager
- Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
- Extensive experience designing tests for an enterprise SW solution
- Leadership, coordination abilities and ability to influence without authority
- Ability to define QA processes across development groups
- Hands-on experience with CI/CD and Test-Driven Development
- Excellent communication skills (written and verbal) and interpersonal skills
- Experience with full software development lifecycle using Agile Development processes
- Superior analytical and problem-solving abilities
- Strong self-motivation; Excellent work ethic, dependable and responsible
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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