Forward Deployed Engineer

Location: USA - Remote

Department: CX - Agentic Experience Automation

So, what's the role all about?

• You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
• These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
• You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
• You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
• The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.

How will you make an impact?

• Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

Have you got what it takes?

• Hands-on experience building and operating end-to-end production systems at scale.
• With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
• Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.

• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Experience developing or operating AI/LLM-powered systems in production is a major plus.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go is an advantage.

• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• Prior experience in customer-facing or externally-led technical roles is a plus.

• A clear, direct communicator who can be equally persuasive with engineers and executives.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.

What's in it for you?

• Build AI agents that run in production at meaningful scale, not slideware or research exercises.
• Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
• Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
• Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
• Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.

Requisition ID: 10574

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor