Cloud Operations Engineer (AWS)

So, what’s the role all about?

As a Cloud Operations Engineer, you're the go-to person for keeping a specific software application or suite of apps running smoothly. You handle tasks on cloud platforms like AWS, Azure, and GCP. If issues arise, you step in to provide support, whether it's solving problems directly or helping other teams. You work closely with developers, operations teams, and architects to tackle production issues and ensure everything runs smoothly.

 

How will you make an impact?

 

1. Automate tasks securely using Python, CloudFormation, Terraform, and other IaC tools.
2. Document processes and procedures for new automation initiatives.
3. Manage IAM for cloud access, ensuring groups, accounts, roles, and permissions are properly configured.
4. Review cloud capacity, optimize costs, and conduct audits to identify ghost infrastructure.
5. Participate in SOC 2 and PCI audits, ensuring compliance with platform controls.
6. Coordinate cross-team operational work to improve platform reliability with minimal disruption.
7. Collaborate with Engineering, QA, DevOps, and other teams to proactively identify and resolve issues, contribute to long-term strategic objectives, and enhance monitoring capabilities.

 

Note: Remember, this job description isn't exhaustive. Employees may be asked to handle other reasonable business duties assigned by their supervisor or management. The organization also has the flexibility to adjust job duties as needed.

Keep in mind that this role might entail overtime, and working during non-traditional hours like nights, early mornings, and weekends. Additionally, being on-call may be required.

 

Have you got what it takes?

1. 5+ years' experience in a similar role, demonstrating proficiency in cloud operations.
2. Expertise in AWS IAM configuration and security across compute, storage, network, and database services.
3. Proficient with CloudFormation, Terraform, and GIT for infrastructure management.
4. Possesses technical aptitude, superior troubleshooting skills, and excellent communication and collaboration abilities.
5. Skilled in various DevOps and automation tools to streamline processes.
6. Strong scripting abilities using Python, PowerShell, or other common languages for automation.
7. Extensive experience in public cloud environments like AWS and Azure, with a knack for troubleshooting AWS services and effective communication with both in-person and remote teams.

You will have an advantage if you also have:

1. Proficient in AWS, Azure, and GCP cloud platforms.
2. Skilled in Python, CloudFormation, Terraform, Git, and Spacelift for infrastructure management and automation.
3. Experienced in Okta administration for identity and access management.
4. Familiar with MS Visual Studio for development tasks.
5. Background in call center operations and infrastructure.
6. Experience supporting international customer bases.

 

 

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

Requisition ID: 4150

Reporting into: Tech Manager

Role Type: Individual Contributor