Senior Technical Project Manager (m/f/d)

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the deployment and delivery team, you’ll be key in shaping how we deliver the solution to our clients and partners. Together, we develop a plan and strategy to best deploy and integrate our solution, communicate with our customers and keep the main stakeholders engaged. You will own the project management of our client projects, taking on both a hands-on role as project manager for delivery projects and a strategic role adapting our project management processes and tools internally and externally. Prior telco experience is not required for your application. 
 
To support our exponential growth, we are looking for a Senior Technical Project Manager (m/f/d) to join our team! The role is located in Hamburg.  

What you’ll do  

• Manage complex telecommunication projects end-to-end and act as the main point of contact for a customer’s counterpart 
• Set up timelines and progress tracking including regular meetings with the customer 
• Take ownership for regular customer interactions, incl. proper preparation of customer meetings with an agenda and slides/documents where necessary 
• Identify and manage the project risks, provide mitigations and resolution plans  
• Coordinate company-internal tasks and work efforts and take ownership for producing excellent customer deliverables and exceeding customer expectations 
• Manage project execution; track project activities via Jira, supervise and handle changes, conflicts, and critical issues 
• Handle customer and partner engagement; build customer relationship, confidence, and trust, ensuring project progress is communicated and arrange meetings and customer events 
• Develop a scalable and reproducible approach to project management of our deployment projects 

Our ideal new colleague  

• Project Management experience with technical teams on large-scale and fast-paced projects 
• Strong verbal and written communication skills with the ability to effectively communicate vertically and horizontally based on audience 
• Experience managing cross-team projects with the ability to prioritize workloads 
• Detail-oriented, and able to work efficiently 
• Senior experience with technical project management  
• Experience owning customer engagement and being the go-to contact for customers in technical projects 
• Fluency in English (C1/C2 level) 

• Engineering degree in the Telecom/IT field 
• Experience with IMS and/or other parts of telecommunication networks 
• Certifications or training as Scrum Master, Agile Coach, etc. 
• Experience with project management automation through Jira automation or other tools 
• Fluency in German, Spanish or French 

A little more about our culture and why you should join 

• Work-Life-Balance is a priority: we embrace a hybrid remote culture, allowing you the freedom to choose where and when you work.   
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not-very-diverse industry   
• We offer you the culture of a fast-growing startup with the maturity of an enterprise company   
• Employee share ownership   
• We are more interested in your experience and knowledge than formal degrees   
• Entrepreneurial culture and flat hierarchies   
• Virtual Shares Program - we are all part of the ng-voice journey together   
• A personal educational budget for courses, conferences, and external training   
• Team lunches, office events ( Friday Bar once per month), and plenty of fruit and beverages.