Description

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We are looking for a Senior Technical Writer, talented as a developer documentation specialist with strong technical skills, and a strong sense of developer needs, combining vision, entrepreneurship. This individual will be instrumental in scaling our technical documentation platform and improving the quality, clarity, and usability of our technical documentation for developers worldwide. 

Key Responsibilities:

Own the developer documentation for internal and external development teams who are building experiences and extending our platform. Including: system architecture documents, integration guides, API documentation, and troubleshooting guides, etc.
Craft content to help developers understand the fundamentals of the platform.
Craft onboarding guides to help internal and external developers quickly get up to speed.
Work closely with Developer Ecosystem engineering to ensure API and SDK reference documentation is clear and usable by internal and external engineers.
Craft recipes so developers can quickly perform common jobs.
Integrate with the capabilities of the documentation platform to allow internal and external developers to ‘try’ the API
Measure the engagement of the documentation and determine where to invest to improve core developer engagement KPIs.
Coordinate cross-functionally and align day-to-day priorities with high-level Product delivery and execution strategy.
Participate in code reviews to ensure documentation reflects current coding standards, structures, and changes.
Develop systems and procedures designed to enhance the productivity of our Technical Writer team and scale their impact. Develop and enforce technical documentation standards, ensuring clarity, consistency, and adherence to best practices.
Set a 3 year vision for technical documentation and developer experience. Stay up-to-date with emerging technologies, tools, and platforms in the areas of architecture, transaction processing, and telephony systems to continuously improve documentation quality.
Include in documentation: applicable screenshots with labels and deep descriptions, logical flow diagrams, decisioning algorithms, rule engines, and their integration with business processes
Produce well-written release notes on new features calling out interdependencies and replacement of previous capabilities.
Produce benchmarking data describing the capacities of features and platform overall.
Regardless of management and reporting this individual will be integral to the Product & Technology team and part of the overall software development lifecycle.

Requirements

At least 2+ years of experience with a programming language such as JavaScript, React, or Python
Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience
Minimum of 5 years of experience in technical writing in a software development environment.
Technical domain expertise, Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components.
Strong written and spoken communication skills.
Experience ideating, innovating, and improving technology platforms (especially documentation platforms)
Expertise working closely with engineering and product teams to shape a developer experience around documentation
Expertise in collaborating with cross-functional partners
Deep understanding of developers, developer technologies, and developer communities

Nextiva Core Competencies / DNA:

Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $68,000 - $122,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance 💼 - Life, disability, and supplemental indemnity plans
Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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