Senior Site Reliability Engineer

Employer:                                Nextiva

Position Location:                   Scottsdale, Arizona

Position:                                 Senior Site Reliability Engineer

Job Duties:

1. Conduct performance, scalability, reliability, and high availability testing functions for Nextiva core products and actively champion performance and reliability in all parts of the software development lifecycle. This includes developing optimizations to improve performance, scalability, and reliability.
2. Develop and publish accurate performance test results, determine and communicate the performance risk of go-live and create a performance test strategy which includes continuous performance testing in CI/CD at various points like Development, and QA Regression.
3. Coordinate with site reliability engineers and developers to make use of this tooling and help integrate and build client libraries and work with product developers to expose and collect metrics.
4. Work across teams to provide architectural guidance, drive large projects and contribute to the design, development, and improvement of logging, monitoring, and alerting.
5. Mentor engineers and help them advance their careers and technical skills.
6. Position is based out of Scottsdale, AZ HQ but telecommuting is permitted on a case-by-case basis.

Job Requirements:    

Education Requirements:

• Bachelor's degree in Computer Science, Electrical Engineering, or closely related. Employer will accept foreign equivalent if in the same field.

Experience Requirements:

• 60 months of experience in job offered, Software Engineer, Lead Engineer, or closely related.

Special skills requirements:

1. Experience coding in Java, Python, Golang to write programs for the automation of the application configuration, testing and deployment.
2. Work with diagnostic tools like Datadog, Grafana to debug traces, APM, and logs to help improve the application by monitoring functionality, performance, and debug issues.
3. Experience working with SQL, Elasticsearch, Redis, Postgres, MongoDB to aid debug database issues.
4. Perform deployment service builds into different environments and support scalability into Kubernetes clusters.
5. Support deployment on either cloud or on-prem deployment environments in AWS, GCP.
6. Test performance of the application/service using automated tools like JMeter, K6.
7. Debug application-level memory and CPU issues with heap and thread dump analysis tools like JvisualVM, IBM MAT, IBM TMDA, and Jstack.
8. Automate the configuration and provisioning using tools like Terraform, Ansible.

Salary:                                     Available upon request

Work Schedule:                       40 hours/week

Qualified applicants send cover letter and resumes to: Nextiva, Lisa Fitch, Sr. Manager, Benefits & People Operations, lisa.fitch@nextiva.com, ref job# SD01. EOE. Standard Benefits. #LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.