Senior Engineering Manager

As a Senior Engineering Manager for the SaaS platform admin and Partner Ecosystem area, you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage, configure, and optimize the product for their organizations. This role requires a blend of strategic vision, technical expertise, and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding, robust customer journey orchestration, and enabling successful partner enablement.

You will own critical areas of the product that support user and role management, platform customization, data insights, automation, and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction, adoption, and retention.

Responsibilities 

Technical leadership:

• Hands-on leader - Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools.
• Champion engineering excellence by promoting best practices in architecture, code quality, and automation.
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
• Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs.
• Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions.

Team Leadership

• Mentor, inspire, and grow a high-performing team of engineers to achieve ambitious goals.
• Recruit top engineering talent and help scale the team to meet evolving business needs.

Operational Excellence

• Implement robust monitoring, alerting, and troubleshooting tools for platform administration services.
• Ensure adherence to governance, compliance, and security standards (e.g., GDPR, CCPA).

Basic Qualifications 

10+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms.

• Proven expertise in Java, Spring Boot, and backend service development for distributed systems.
• Strong experience with Kafka for event-driven architectures and real-time data streaming.
• Core Cloud (AWS/GCP) platform expertise. 
• Proficiency in modern front-end development using React and TypeScript.
• In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices.
• Leadership skills in managing and scaling high-performing engineering teams with Agile methodologies.
• Experience in designing and implementing microservices architectures with focus on scalability and resilience.

Preferred skills 

• UCaaS/CCaaS domain knowledge 
• Prior experience in designing, coding, and implementing web applications
• Ability to swiftly develop prototypes and minimum viable products for full-stack projects
• Aptitude for learning and adapting to innovative technologies
• Strong team player and individual contributor
• Adept at debugging and quick problem-solving

Additional Qualities to have 

• Ownership mindset, demonstrated by the ability to lead projects
• Self-motivation, dedication, and a commitment to meeting deadlines
• Exceptional multitasking abilities, managing concurrent tasks effectively
• Meticulous attention to detail
• Willingness to contribute as both a team player and an individual contributor
• Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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