Head of Solutions Engineering - Post Sales (US - HQ or Remote)

About Nexla

Nexla is the leading Integration platform, built with AI, for AI. Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents, Agents, Applications, and  APIs into a single design pattern. We accelerate the development of solutions for GenAI, Analytics, and Inter-company data. Nexla makes data users and developers up to 10x more productive by delivering a true blend of no-code, low-code, and pro-code interfaces.

Leading companies including DoorDash, LinkedIn, Johnson & Johnson, and LiveRamp trust Nexla for mission-critical data. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.

At Nexla, our culture is built around our core values: Have Empathy, Be Curious, Be Intellectually Honest, Achieve Excellence, and Remember to Relax. We put our customers at the heart of everything we do, foster a data-driven mindset, take ownership of our work, and believe in the power of teamwork to achieve ambitious goals.

The Opportunity

At Nexla, we’re building a world class post sales Solutions Architect (SA) team, where each individual loves to move fast, be challenged, and win. As the leader of the post sales team, you will partner with cross-functional leadership to help bridge business and technology. 

You will manage and scale a team of Solutions Architects. In doing so, you will be required to coach by getting hands on directly in deals and with customers. You will bring not only sales and customer management experience, but also relevant technical experience to the table.

Additionally, the person in this role will help define and execute strategic initiatives related to post sales and solutions architecture to help scale the business.

Key Responsibilities

• Become an expert in Data Ops, data mesh, data integration, and of course, Nexla.
• Research and understand the data ecosystem and how it relates to Nexla and customer use cases
• Manage, coach and mentor the post sales SA Team
• Manage team capacity, with a focus on ensuring skill sets and capabilities are aligned with customer needs
• Define, measure, and improve team KPIs
• Provide technical, business, and professional guidance to team members
• Provide escalation support during demos, POVs, and new customer onboarding
• Build and enhance discovery questions to help qualify opportunities and uncover customer needs and pain points
• Build and deliver demos when required
• Partner with Sales and Customer Experience leaders with a goal of helping Nexla adoption from a technical and product perspective
• Build and improve post sales processes related to technical discovery, demos, proof of concepts, new customer onboarding, and other relevant aspects
• Create, measure, and report on KPIs in accordance with company goals
• Build and deliver custom presentations and demonstrations which focus on key business drivers and technical requirements for potential customers
• Collaborate with cross-functional teams to identify and quantify possible business opportunities, while developing strategy to resolve potential technical blockers/gates

Desired Experience and Qualifications

• Bachelor’s or post-graduate degree in Computer Science or related technical field, and practical experience
• 10-15 years experience working as a Sales Engineer or Solutions Architect implementing products at the enterprise level
• 2-5 years managing a field technical team (pre sales or post sales)
• Experience delivering presentations and technical demonstrations to a technical and business audience
• Strong listening skills. Ability to listen, ask questions, and uncover customer challenges and needs
• Exposure to various data and API integration architectures, data warehouses and data lakes
• Hands-on programming experience in one or more of Python, Javascript, Scala, and/or SQL
• Ability to understand, comprehend and solve complex problems
• Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt and modify your talk track to the context of each individual use case and business process
• Ability to work and adapt quickly in a fast paced, dynamic environment and high growth startup environment
• Strong ownership mentality with a keen ability to collaborate quickly and effectively with others at all levels of the organization