Senior Software Engineer - AI

Location: Remote

Department: Delivery

Why Us 

NewRocket is the AI-first Elite Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the AI Platform, we are one of the largest pure-play partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. 

We #GoBeyondWorkflows to create new kinds of experiences for our customers. 

Come join our Crew! 

The Role 

NewRocket is a global team made up of professionals who help our customers run and grow their environments. We are hiring a Senior Software Engineer -AI with strong development & implementation experience. The Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. 

 We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. 

We are #GoingBeyond Come join our crew! 

What You Will Be Doing 

• As a Senior Software Engineer- AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements. 

• Design, develop, and deploy AI-driven applications and workflows on the platform. 

• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the modules (ITSM, ITOM, CSM, HRSD). 

• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems. 

• Write complete programming and perform testing and debugging of applications using current programming language and techniques. 

• Design custom or product-based solutions based on applications 

• Configuring integrations between via REST/SOAP web and other applications 

• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders 

• Participate in user acceptance testing of the resulting maps, impact rules and event management work 

• Promote your update sets and data across applicable SN environments 

• Remediate any production incidents that arise related to this scope 

• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns 

What You Bring Along 

• 3+ years’ experience supporting the implementation, administration, configuration, and/or development of in 2 or more capabilities (i.e. ITSM,ITOM etc.) 

• Strong experience with AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency. 

• Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows. 

• Experience with integration between and other systems/platforms using both mid servers and cloud to cloud  

• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems. 

• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations 

• Proven experience with implementing CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements 

• Experience in aspects of scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting. 

• Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources. 

• Adapts quickly in a fast-paced environment 

Education:  

•  Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field. 

Certifications & Knowledge  

The candidate must be willing and able to continue their education within the platform and beyond. It is expected that the candidate will be able to complete competency Certifications as well as Module Accreditations.  

Preferred Certifications: 

• ITIL Foundation 

• CSA and CAD 

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.