Lead Engineer - ITOM

Location: Remote - India

Department: Delivery

Why Us

NewRocket is the AI-first Elite Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the AI Platform, we are one of the largest pure-play partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of professionals who help our customers run and grow their environments. We are hiring a Lead Engineer with ITOM experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. 

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a Lead Engineer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM experience.
• Strong experience with ITOM processes and can guide customers through understanding technical solutions to their business requirements
• You will customize applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
• Configuring integrations between via REST/SOAP web and other applications
• Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of in ITOM.
• Experience with integration between and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Knowledge of all aspects of scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ability to create technical design documents and user documentation
• Adapts quickly in a fast-paced environment!

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the platform and beyond. It is expected that the candidate will be able to complete competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ITIL Foundation
• CSA and CAD

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.