ServiceNow Business Process Architect - CSM (US or Canada)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Architect - CSM within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

Your Impact

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Your Experience

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in CSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including CSM and FSM
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops

We Take Care of Our People 

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf