- Collaborates with stakeholders from various domains to understand their business challenges and identify opportunities for process automation
- Performs granular process analysis and evaluates to what degree RPA automation will add value with reference to manual work elimination, accuracy and data integrity.
- Works closely with RPA Team Leader and RPA team members maintaining a pipeline of RPA use cases, and prioritizes the RPA backlog
- Collaborates with Business Process Engineers to perform technical feasibility of a business process flow for RPA
- Collaborates with the RPA architect to ensure guardrails are met and influences the creation and maintenance of architecture guardrails, including but not limited to Security and Data Privacy considerations
- Works with Product Owner and stakeholders to document and refine user stories, validates acceptance criteria, and prioritize/remediate issues
- Designs, develops and tests solutions for streamlined processes using RPA technologies in accordance with standard operating procedures (SOPs), training documentation, and Jackson approved technical standards
- Monitors, escalates, and supports the resolution of RPA production issues
- Ensures quality automation using Quality Assurance (QA) processes and peer review methods
- Acquires and maintains a working knowledge of Jackson processes and procedures across various departments
- Demonstrates ability to perform data analysis and identify data elements needed to support business decisions
- Provides RPA training and mentoring to other team members
- Facilitates team discussions to improve the team’s ability to engage with each other and solve problems as a team
- Identifies and defines best practices for RPA solutions
- Identifies and defines appropriate RPA metrics for the team and stakeholders
- Expert level knowledge of Low-Code/No-Code (LCNC) automation tools such as UiPath
- Proficient in at least two programming or scripting languages such as .Net, C#, SQL, Web Services, Python, Java Script, HTML, etc
- Ability to learn and adopt all Jackson technical and architectural standards/procedures as necessary to ensure the timeliness and quality of all work
- Professionalism and a willingness to learn
- Ability to collaborate effectively in a team environment with the ability to build consensus and positively influence others within and across the organization
- Excellent time management in a fast-paced environment
- Excellent verbal and written communication skills
- Excellent problem solving/analytical skills and complex troubleshooting methods
- Understanding of Agile software delivery tools, techniques and methodologies including Lean, Scrum, and/or SAFe
- Strong organizational skills; ability to prioritize tasks and projects to meet deadlines
- Strong interpersonal skills to drive effective communication at all levels of leadership
- Bachelor's Degree and/or equivalent experience required
- 5+ years of relevant experience required, with 2 years of experience directly using UiPath RPA platform
- Strong understanding of modern IDE, Collaboration, Coding, and Quality Development Tools required
- Technology/SaaS company experience preferred
- Previous experience in a mature Agile environment preferred
- UiPAth RPA certification required
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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