- Oversight of delivering systems implementations and enhancements including
- business requirements gathering, system evaluation, system design and
- implementation, testing, roll-out planning, and ongoing support
- Form strong working partnerships with Go To Market and Global Tech Support
- stakeholders and within the Business Applications group
- Lead strategic system planning and build roadmaps with business leaders and across Business Applications.
- Develop and recruit a team of Salesforce administrators and developers to deliver projects and perform maintenance activities for Salesforce.com.
- Drive system implementation best practice on Salesforce.com. Collaborate with solution architects and security to ensure the scalability and stability of the platform.
- Effectively communicate across all levels to ensure team and project success.
- When conflicts and decisions arise, drive the team to resolution, including presenting options to executive leaders for decisions
- Handle relations with SaaS system vendors. Manage renewals or new contracts
- in collaboration with the Vendor Management Office
- 8+ years of Salesforce systems implementation experience in a scaled agile environment, preferably for a large company responsible for leading enterprise-level programs with multi-functional teams.
- Experience with Salesforce Sales Cloud, CPQ, Service Cloud and Experience Cloud.
- In-depth knowledge of go-to-market and enterprise support processes, including
- Lead-to-Quote, Quote-to-Cash, Customer Adoption, and Customer Support.
- 4+ years of management experience with demonstrated skills growing, leading, and developing teams for success.
- Bachelor's degree in Computer Science, Information Technology or related technical field.
- Experience with agile methodologies particularly SCRUM.
- Experience with program/portfolio management toolsets (JIRA/Portfolio/Confluence).
- Excellent communications skills for both business and technical audiences
- Salesforce Admin and/or CPQ, Service Cloud certifications
- Experience with consumption SaaS model
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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