$145k–$179kPosted 8m ago
Real job — pulled straight from New Fire Global’s careers page · Verified September 18, 2026 · No reposts.
Job description
New Fire Global is hiring a Solution Architect Customer Success — a full-time, remote role ($145k–$179k). Apply directly on New Fire Global's careers page below.
Solution Architect
Department: Customer Success
Employment Type: Flexible
Location: Boston, Massachusetts, US, Remote
Care Lumen | Remote (US Only) / Remote (Global)
Employment Type: Full-time Employee / Part-time Employee / Contractor
Salary Range: $144,793 to $179,290
About the Role
Insert 2-4 paragraphs describing the role's purpose, impact on the organization, who they'll report to, and key team dynamics. Use an engaging, conversational tone that reflects Care Lumen's culture
What You’ll Do
- Own the end-to-end technical architecture for the platform as we stabilize it and move it to the cloud.
- Harden the existing on-premise deployment – improve fault detection and observability for video-capture hardware and streaming (RTSP) feeds, feeding an OpenTelemetry-based observability stack (SigNoz).
- Design and lead the migration from on-premise NFS storage to a hosted AWS environment (EKS/S3), preserving the existing video processing and anonymization pipeline and defining a clean on-prem/cloud boundary.
- Produce the cloud architecture design and data-migration plan, and the infrastructure-as-code foundation (Terraform, Kubernetes) behind it.
- Set architectural direction the delivery team executes against, and document decisions well enough that they don't need you in every one.
- Work directly with the client's engineering leadership as the technical point of authority; surface risk and technical debt early and reshape the plan collaboratively when needed.
What’s Required
- Proven AWS solution architecture: EKS, S3, VPC, IAM, networking.
- Hands-on experience migrating production on-premise workloads to the cloud.
- Infrastructure as Code with Terraform, and production Kubernetes / container orchestration, Ansible, Swarm.
- Observability architecture: OpenTelemetry pipelines and metrics/traces/logs design (SigNoz, or equivalent such as Grafana/Prometheus/Tempo).
- Architectural fluency across a Django / React / Go stack.
- Strong design-documentation discipline; your deliverables set the direction a team builds on.
- Client-facing presence. You will hold technical direction with a customer CTO and their engineers.
What’s Preferred
- Real-time video / streaming media infrastructure (RTSP, media pipelines, hardware encoders).
- Edge / on-premise device fleet management.
- Healthcare or clinical data governance (PHI handling, data-residency and customer-approval constraints).
- Ansible for on-premise host configuration.
Compensation & Benefits
The expected total cash compensation for this role is market-driven, with an expected starting salary of $144,793 to $179,290. Salary is ultimately determined based on a candidate's skills, expertise, and experience.
Care Lumen offers a robust and comprehensive benefits package including:
Care Lumen offers a robust and comprehensive benefits package including:
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical, dental and vision coverage with multiple levels of coverage
- HSA, FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits, such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at apply@carelumen.com.
About Care Lumen
Care Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.
Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology—and with all of us aligned around a common goal, our potential grows even stronger. We're building for impact today and evolving through innovation tomorrow.
We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We're guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we're focused on outcomes that matter—not just for our clients, but for the people they serve.
Care Lumen’s LinkedIn
Care Lumen’s website
Ready to Apply?
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at apply@carelumen.com.
About Care Lumen
Care Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.
Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology—and with all of us aligned around a common goal, our potential grows even stronger. We're building for impact today and evolving through innovation tomorrow.
We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We're guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we're focused on outcomes that matter—not just for our clients, but for the people they serve.
Care Lumen’s LinkedIn
Care Lumen’s website
Ready to Apply?
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Frequently asked questions
What is the salary for Solution Architect Customer Success at New Fire Global?
The estimated salary range for Solution Architect Customer Success at New Fire Global is $145,000 - $179,000 USD per year.
Is Solution Architect Customer Success at New Fire Global a remote job?
Yes, Solution Architect Customer Success at New Fire Global is a remote position. Candidates in Boston, MA may be preferred.
What skills are required for Solution Architect Customer Success at New Fire Global?
The required skills for Solution Architect Customer Success at New Fire Global include: AWS, EKS, S3, IAM, Terraform, Kubernetes, OpenTelemetry, Grafana, Prometheus, Django, React, Go, Ansible.
What is the seniority level for Solution Architect Customer Success at New Fire Global?
Solution Architect Customer Success at New Fire Global is a Senior level position.
How do I apply for Solution Architect Customer Success at New Fire Global?
You can view the full description and apply for Solution Architect Customer Success at New Fire Global on EchoJobs: https://echojobs.io/job/new-fire-global-solution-architect-customer-success-xe1bb.