Implementation Project Manager

Implementation Project Manager, Professional Services

About Us

We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and the personal information of their customers and employees from cyber-attacks and data breaches. 

With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, Strongpoint, UserCube, Mateso, Remediant, CoSoSys and PingCastle). The company is backed up by the leading private equity firm TA Associates.

Netwrix is headquartered in Frisco, Texas, and has presences regional offices in the U.S., and the UK. Due to the pandemic, we have all moved to home offices, and have remained remote ever since. 

We are looking for a detail-oriented, creative, and strategic Customer Implementation Project Manager to join our Professional Services team. Are you an energetic, ambitious, and technical individual with three to five years of software implementation project management experience and are ready to accelerate your career in a high-growth, tech environment? Working for Netwrix you will have an opportunity to make immediate business impacts while accelerating your personal career development, surrounded by a positive and motivating team. 

About the Role

At Netwrix, we are passionate about technology and working with our diverse customers to deliver successful outcomes. The Netwrix Professional Services Organization’s mission is to deliver exceptional experiences and valuable business outcomes to our customers and partners. Platform adoption, solution design, and project success are our guiding principles, the results of which are customer retention, increased expansion opportunities, and improved customer advocacy.

Our Software Implementation Project Managers lead Netwrix implementation projects for our Customers. They work closely with the project team, provide guidance along the way to ensure we deliver the expected value of Netwrix software, iteratively, over the lifespan of the project. This includes advising both our internal project team and our customer on implementation approach, strategy, integration, deployment, and adoption of standard methodologies to ensure our customer realizes long-term value from the implemented software. They build positive relationships, create robust project implementation strategies, and drive the engagement towards successful completion.

Responsibilities

• Plan and own the customer project implementation from the initiation until closure.
• Leading the scoping of activities by working closely with customer teams as well as Netwrix colleagues (Architects, Engineers, Sales and Customer Success).
• Engage and empower our project team and guide them.
• Accurately schedule resources and forecast utilization.
• Supervise and track action items and issues through to closure and record all decisions and risks.
• Coordinate Netwrix project resources – driving performance and ensuring efficient resource onboarding and offboarding.
• Contribute to continuous PMO process improvements by promoting and highlighting successful experiences.

Success Behaviors (What does success look like?)

Excellent Project Managers are passionate about making customers successful. They build positive relationships with customers and have regular interaction to update them on the project status and anticipate risks early. In addition to these important characteristics, they understand our customers' value cases and can translate business requirements into successful implementation strategies.

They are advisors to our engineers and architects, giving them direction and feedback throughout the project.

They build positive relationships within our team and across other teams within Netwrix.

They think strategically, and plan for long term success for Netwrix and the customer. They think of creative approaches to resolve problems in large organizations.

They continuously improve their own skills and actively seek new learning and development opportunities.

Required Experience

• Experience as a customer-facing Project Manager, in a software vendor consulting services organization, with strong relevant technical experience in a related technological environment.
• Extensive customer-facing experience such as in a pre-sales or consultancy or similar.
• Experience delivering hands-on implementation services as a consultant, architect, or in a similar role.
• Experience with estimating technical effort, building statements of work and project charters.
• Experience with Scrum/Agile aligned methodologies and building and grooming project backlogs.
• Experience running multiple projects concurrently with cross-team dependencies.

Required Skills

• Passionate and excited about technology and delivering value to Customers!
• Able to take a consultative approach and make sure scope and project boundaries are maintained
• Track record of providing prescriptive implementation strategy and guidance for complex technical implementation projects
• Knowledge of the entire software development lifecycle and the use of different software implementation methodologies (Waterfall, Agile, etc.).
• Kantata (Mavenlink), Salesforce.com and Office apps - advanced skill level.
• Proficiency in the English language.

Certifications

• Bachelor's degree (Computer Science preferred) or equivalent required
• PMP certification or PRINCE 2 Practitioner or similar (preferred)
• Scrum Master or Product Owner Certification (preferred)
• Scaled Agile Framework (SAFe) Certification (preferred)
• ITIL Foundation (preferred)

Why You’ll Love Working at Netwrix 

• Unlimited PTO
• Excellent Health Benefits
• Paid Parental Leave
• Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises)
• On the Go Training Sessions on Topics that Matter
• Team Orientated and Collaborative Colleagues
• Casual and Innovative Work Environment
• Opportunities for Career Advancement
• Regular Town Halls to Keep You Informed

All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive! We welcome people from all different backgrounds and experiences and look forward to hearing from you!