Senior Systems Engineer

Department: Enterprise

Location: Japan Office

Employment Type: FullTime

NETGEAR is seeking a technically skilled, customer-centric Senior Systems Engineer to support our Enterprise IT and ProAV customers. This role provides technical leadership throughout the sales cycle and beyond, ensuring successful deployment of wired and wireless enterprise networking solutions. The ideal candidate is a trusted advisor with deep expertise in Wi‑Fi, LAN switching, cloud networking, and Zero Trust security, and plays a critical role in relaying customer feedback to influence product strategy and innovation. AV over IP experience is a plus.

Key Responsibilities

• Partner with account teams to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts tailored to enterprise requirements.

• Lead the architecture and deployment of enterprise-grade Wi‑Fi, switches, routers, security, and cloud-managed solutions.

• Present technical content to diverse audiences, including IT stakeholders, channel partners, and internal teams.

• Serve as a technical bridge between customers and NETGEAR Support, ensuring smooth post-sales transitions, managing escalations, and delivering a consistent customer experience.

• Act as the voice of the customer by gathering, analyzing, and communicating technical feedback and feature requests to Product Management to help shape product direction and future releases.

• Design and support secure networking environments leveraging Zero Trust architecture, including user/device segmentation, role-based access, and secure onboarding.

• Promote and support adoption of cloud platforms that enable scalable multi-site management, including:

  • Zero-touch provisioning

  • Real-time alerts

  • Firmware lifecycle management

  • Network analytics

• Conduct detailed RF planning and network design using tools such as Ekahau (or similar).

• Enable and support NETGEAR’s channel ecosystem (MSPs, VARs, distributors) through technical training, solution guidance, and joint customer engagements.

• Maintain current knowledge of competitive products, market trends, and the evolving enterprise IT landscape.

Qualifications

• Professional working proficiency in Japanese and English (required).

• 5+ years of experience in Systems Engineering, Network Engineering, or a similar customer-facing technical role.

Technical Expertise

• Wi‑Fi 6 / 6E / 7 wireless networking technologies

• Layer 2/3 networking: switching, VLANs, routing, and QoS

• Enterprise security best practices

• Cloud-managed networking (NETGEAR Insight or competitive platforms)

• Zero Trust concepts, including identity-based access and micro-segmentation

Additional Requirements

• Strong troubleshooting and solution development skills across wired and wireless networks

• Experience using RF design tools (e.g., Ekahau, Hamina, etc.)

• Industry certifications preferred (e.g., CWNA, CCNA/CCNP, or equivalent)

• Experience working with channel partners, MSPs, and mid-market enterprise customers

• AV over IP experience is an added advantage

Attributes

• Strong interpersonal and communication skills; able to influence and build trust with both technical and business audiences

• Excellent organizational and project coordination skills

• Team-oriented with a passion for customer success and product excellence

• Comfortable operating in a fast-paced, cross-functional environment

• Willingness to travel 25–50%, depending on territory needs

Company Statement/Values:  

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.  

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. 

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. 

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.