Project Manager, Launch Operations

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Project Manager- Scaled Launch Operations- Mumbai

As Netflix’s global member base grows from 200+ million members enjoying local stories globally, the ability to operate at scale without compromising on quality is paramount to our success. Netflix is looking for a skilled Project Manager to join its newly forming Non-Branded Scaled Launch Operations team in Mumbai.

This team will be part of a broader operational hub strategy and manages the launch readiness process at massive scale, by combining rigorous Project Management and risk mitigation with a strategic, member-first mindset.

This is an exciting opportunity for a seasoned Project manager with a knack for workflow innovation in service of delivering Non-Branded Netflix titles to our global members, at scale. If you are analytically minded and your attention to detail is unmatched, you excel at challenging the status quo and influencing change, you thrive in a global team, possess a high level of intellectual curiosity, and demonstrate strong judgment in the face of ambiguity, then this role is for you. The role gets messy and the work we do is predominantly behind-the-scenes. We are the engine that keeps the Product moving. So if you can keep your ego in check, then we definitely want you to apply!  

The role involves managing a large volume of titles across the global slate, driving effective communication and alignment across multiple stakeholders in different regions, tracking and managing dependencies and moving launch targets, predicting and mitigating risks, and ensuring our titles launch with a full suite of assets. 

What You’ll Do:

• You will own and be accountable for the end-to-end, on-service project management of titles from across the globe.  While multiple teams (internal and external) are responsible for creating and delivering assets, you will be responsible for ensuring those assets are coming in at the right time and keeping the project (each title) moving towards a predetermined launch date that all of your stakeholders are aligned to. 

• Partner with internal and external teams (vendors) to ensure operational momentum and seamlessness across launches. 

• Exercise sound judgment and risk mitigation to create/modify delivery and launch plans including use cases that fall outside the norm.

• Partner with our Technology, Engineering, Partnerships, and Quality Control teams within Global Product Creative Operations, to guide tooling, workflow, and vendor needs to help scale operations. 

What You’ll Need:

• Excellent project management skills and the ability to keep multiple priorities moving at the same time. 

• Extensive experience in contributing to scale initiatives/projects with clear business impact

• Experience in a global organization and team 

• Excellent verbal and written communication skills  

• An analytical and innovative mindset

• A passion for operations and a thirst to do more with less, to work smarter not harder

• A tools-first mentality reserving human activity for where judgment and communication are critical

• The ability to build deep cross-functional relationships 

• A business and team-first attitude (naturally selfless) 

• A self-starter mentality (takes initiative) 

• An optimistic, solutions-driven attitude in the most challenging situations

• Fluency in an additional language is a bonus

• The ability to adapt to the Netflix culture and values

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.