Engineering Manager - Account Lifecycle & Privacy

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

In Growth Product Experience, we’re passionate about the intersection of our business as the world’s leading streaming video company and the complex engineering challenges that come with that scale.  We work on A/B tests and product features across our web, TV, and mobile platforms that help to introduce Netflix to even more people around the world, encourage them to sign up, and keep them thrilled and engaged as members who stay with us for the long-term.  

People who excel on our team are growth-oriented, curious, and selfless.  We are part of a global, diverse organization that values inclusion and equity. We encourage anyone who is passionate about building compelling UI experiences that touch audiences around the world to apply.

The Role

The newly formed Account Lifecycle Privacy team has been tasked with building gold-standard account management controls and support for current, prospective, and future Netflix subscribers. 
 

The team is composed of cross-disciplined engineers, with some open roles to hire. They partner with cross-functional leaders in product, design, data, and others to build experiences and products that enable strategy across ads, account lifecycle, onboarding, and help/support. This is a focus area for Netflix, with high growth potential as we scale our business.

We’re seeking an experienced engineering leader, with a passion for servant leadership and operational excellence to support our thriving engineers. 

In success, the EM will help the team:

• Along with their partners, set the future vision and strategy across all aspects of account management and privacy

• Balance the various dimensions of the team’s broad remit 

• Align with, prioritize, and manage expectations with stakeholders

• Support and grow our talented engineers

• Uphold and further our engineering values and practices 

• Continue to thrive in delivery and operational excellence

A successful manager in this role will demonstrate excellence in the following areas:

• Organizational complexity - balance the multidimensional business model the team supports

• People leadership - strong interpersonal skills and empathy for their team, ability to hire, retain, and coach a high-performing, cross-disciplined team

• Leading at scale - with 300 million subscribers and counting, the role needs someone experienced in scaled distributed architecture

• Internal partnership - a strong connection to other product, design and engineering leaders

• Technical project management - leading large cross-functional teams on complex projects

• Technical acumen - ability to think critically and design systems keeping in mind the needs of tomorrow

Required Experience:  

• Previous leadership experience, minimum of 3 years as a people manager

• Experience managing cross-disciplined teams (ie teams comprised of frontend, backend/full stack engineers and SDETs)

• High EQ (Emotional Quotient) - the ability to direct their own emotions in positive ways to relieve stress, empathize with others, overcome challenges, and defuse conflict

• Stakeholder management - balancing the needs of payments product and partner product teams against capacity and priority constraints

• A/B test-driven product development - a background in having built products that iterate based on A/B test hypotheses and results

• Technical project management - the ability to deliver complex projects across different client platforms and various layers of our technology stack

• Operational excellence - the ability to build and maintain products through the full product lifecycle, including establishing and sustaining strong reliability and observability

It would be great if you also have:

• Direct experience operating in the privacy, security and account lifecycle management domains

• Experience building teams from the ground up
   

Netflix offers a unique culture that values unusually responsible people operating with freedom and responsibility.  You can learn more via the Netflix culture memo and jobs site.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. 

The overall market range for roles in this area of Netflix is typically $190,000 - $920,000. This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here. 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.