Network Operations Specialist

Location: Mexico City - Paseo

Remote Type: Hybrid

Time Type: Full time

Job Description

Company:

Marsh

Description:

Network Operations Specialist

We are seeking a Network Operations Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Network Operations Specialist at Marsh, you will enhance operational efficiency by improving processes and collaborating with cross-functional teams, all while providing essential server support and managing project-related changes.

We will count on you to:

• Provide continuous management reporting on the status of issues and resolutions.
• Develop and identify opportunities to improve processes and controls.
• Review and report on incident trending and top incidents for remediation.
• Communicate effectively with diverse audiences both orally and in writing.
• Monitor compliance with service management SLAs and provisioning SLAs.

What you need to have:

• Bachelor's degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience.
• 5+ years of hands-on experience in a technical infrastructure operations/Cloud environment.
• 3-5 years of prior supervisory experience in a large cloud operations environment.
• Strong leadership abilities and team management skills.
• In-depth knowledge of ticketing systems and monitoring.
• Advanced Level of English is a Must

What makes you stand out:

• Certification in ITIL preferred.
• Experience with Change Control Ticketing and Incident Reporting.
• Demonstrated ability to manage in a large global company and/or complex IT environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.