Lead Technical Support/Developer - Salesforce/Certinia

Company:

Marsh

Description:

Marsh is seeking candidates for the following position based in the Toronto office:

Lead Technical Support/Developer - Salesforce/Certinia

What can you expect?

• Support the design, implementation, and ongoing support of the platform. 
• Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

What is in it for you?

• A company with a strong brand and strong results to match
• Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
• Sales Incentive Plan (SIP)
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TSFA (tax free savings account.) (regional specificity required)
• Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)
• Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and company holidays (with early dismissal).

We will rely on you to:

• Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
• Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
• Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
• Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
• Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
• Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
• Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
• Creating and maintaining reports and dashboards customizations.

What you need to have:

• Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
• Salesforce Admin and Platform App Builder Certifications required.
• Ability to apply best business practices for Salesforce/FinancialForce configuration changes.
• Experience working independently and collaboratively as part of a team.
• 3-5 years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.
• Strong proficiency in configuration setup.  Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.

What makes you stand out?

• Certinia Certification
• Experience working in Agile methodology, applying Agile principles and practices.
• SQL scripting or similar scripting capabilities.
• Experience debugging Flows
• Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support.
• Ability to analyze data and business processes to provide insights and recommendations for improvement

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.