Insurance Operations Supervisor - Austin, Texas Austin - Lakeline

Company:

Marsh

Description:

Marsh USA is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

We are seeking a talented individual to join our Account Coordination team at Marsh. This role will be based in our Austin Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Insurance Operations Supervisor - Account Coordination

What can you expect?

• You will supervise a highly skilled team of up to 10 Account Coordinators who support our client-facing colleagues with renewal coordination and document creation

• You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company

• You will work closely with the Account Coordinator Manager and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

• You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

We will count on you to:

• Manage and lead team members on a day-to-day basis to ensure service levels are met, measure and analyze team productivity, and manage and prioritize the team’s workload to ensure high-quality outcomes

• Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor and/or oversee the initiatives

• Coach team members to develop them into effective, successful high performers

• Lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience

• Maintain adequate staffing and build talent bench strength

• Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production

What you need to have:

• 5+ years of total work experience, with 3+ years’ experience managing a team in a corporate environment, including coaching, mentoring, and developing team members

• Strong communication skills – you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key

• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines

• Intermediate Microsoft Office proficiency – knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

What makes you stand out:

• Bachelor’s degree

• Experience in Commercial Lines Insurance

• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.