Company:

Marsh

Description:

We are seeking a talented individual to join our Client Experience Management (CXM) team at Marsh. This role will be based in Warsaw, Poland.

This is a hybrid role that has a requirement of working at least three days a week in the office.

As a project manager in the Client Experience Management (CXM) team in Digital/Affinity, you will work with the regional management and our local practices to help companies across Europe develop and implement digital strategies and experiences to serve their clients better.

We, at Affinity in Continental Europe, offer an amazing opportunity to take part in the transformation of the company’s digital capabilities while unleashing the power of industry-leading platforms and data assets to deliver innovative products and disruptive business models globally. You will also connect with many industries and subject matter experts across the world within the Marsh McLennan organization to maximize the potential for our clients as well as your own development.

Digital Project Manager (Affinity Insurance)

We will count on you to:

• Deliver Pan-European projects to service clients across various industries in Europe, focusing on Affinity type of business in general: Automotive, Mobility & Sharing economy, Device, Sponsor programmes
• Steer affinity projects from A to Z, from sales pitching Marsh digital capabilities & formalizing business cases to project management execution, after-launch monitoring & performance assessment based on predefined KPIs with the business/the client
• Build meaningful customer journeys & promote a client-centric approach: comprehensive understanding of client business models & insurance touchpoints
• Set up governance, aggregate risks, actions & opportunities in an elaborated way driving the decision-making process, facilitate steering committees
• Participate in client-facing activities from project scoping to project delivery: Marsh capabilities sales pitch & affinity client executives support, respond to tenders, requirements capture, set up project governance with clients
• Support client acquisition and retention activities with analytics, business metric modeling, and presentation & pitch development
• Lead scoping workshops by co-building customer experiences with clients across Europe
• Responsible for the development and management of reporting for the affinity segment across Europe
• Support digital client integrations and program set-up in multi-country or local projects

What you need to have:

• Bachelor’s or Master’s degree
• At least 2 years of relevant work experience in fields touching digital platform development, analytics, project management, and consulting
• Exceptional analytical and quantitative problem-solving skills
• Ability to think outside the box in complex environments and challenge the status quo
• Strong ability to communicate complex ideas effectively – both verbally and in writing – in English; further languages are a plus
• Proven record of leadership in a work setting and/or through extracurricular activities
• Ability to prioritize work and meet deadlines with a can-do attitude
• Open-minded, outgoing, positive personality with a high level of intellectual curiosity

What makes you stand out?

• Experience in insurance, digital user experience design, and e-commerce
• A proactive approach to problem-solving and a passion for digital innovation
• Experience in leading cross-functional teams and managing stakeholder relationships
• A track record of successfully delivering projects on time and within budget

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide diverse opportunities for growth and career advancement.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.