Business Analyst ( ITSM ServiceNow Business and Data Analyst)

Company:

Marsh

Description:

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week: Business Analyst ( ITSM ServiceNow Business and Data Analyst)

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
• Work with highly skilled ServiceNow team and Data Analytics team
  • Obtain further training in ServiceNow platform
• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.

We will count on you to:

• Gather detailed requirements from the business
• Identifying process improvements
• Use knowledge of ServiceNow functionality to recommend solutions
• Data Analytical Skills: Data analysts need strong analytical skills to effectively collect, organize, and analyze large sets of data. They should be able to identify patterns, trends, and insights from data to help drive decision-making.
• Data Technical Skills: Proficiency in Excel, as well as knowledge of statistical analysis tools and data visualization software preferably Qlik, or Tableau, is crucial for data analysts. They should also have a good understanding of databases and use SQL, Excel, and BI tools for data analyis and testing of data quality.
• Problem-Solving Abilities: analysts should possess strong problem-solving skills to tackle complex data-related challenges. They need to be able to break down process and find creative solutions using ServiceNow functionality.
• Gather detailed requirements from the business for both data analytics and ServiceNow solutions
•  Evaluate current processes and identify areas for improvement using ServiceNow functionality
•  Translate business requirements into technical specifications and optimal solutions
•  Manage and execute testing to verify that development meets the specified requirements
•  Use SQL, Excel, and BI tools for data analysis and testing of data quality

What you need to have:

• ServiceNow experience – Understanding of catalog items, workflows, reports (required)
• Experience with running queries in SQL, Excel (required)
• Experience with data visualization tools such as Qlik Sense (preferred), Tableau, or Power BI

• Excellent communication skills in English (C1 level).

What makes you stand out?

• Understanding of Agile Scrum framework
• ServiceNow fundamentals training
• Advanced Excel, SQL programming

If you are interested, please send your CV in English.

Interviews will be held in English.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries.  With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh  provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s  serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.