Implementation Engineer, UK

Department: Customer Success

Location: London

Employment Type: FullTime

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Implementation Engineer

As an Implementation Engineer, you will transform raw utility and geospatial data into high-accuracy digital twin models of electricity networks. Working with GIS, LiDAR, and asset datasets, you will configure models using Neara’s schema language to ensure engineering-grade precision. Based in London, you will join the Customer Success Team responsible for deploying the Neara platform to utility customers across Europe. In this collaborative role, you will support the team in building and presenting sophisticated customer use-cases.

What You Will Do:

• Contribute to the end-to-end deployment of the Neara platform for utility customers in Europe.

• Ingest and manipulate massive datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework.

• Working alongside a Customer Success Manager you will serve as a technical point of contact for customers throughout their deployment, managing relationships with utility engineers and stakeholders and ensuring a high standard of communication at every stage.

• Perform rigorous QA/QC to ensure the digital twin accurately reflects real-world physics and customer specifications.

• Build custom reports and dashboards within the platform to drive actionable insights for utility engineers.

• Build custom reports and dashboards within the platform to drive actionable insights for utility engineers.

• Work closely with Product and Engineering to provide feedback on process and tool improvements to speed up future deployments.

Who You Are:

• Proven experience as an Implementation Engineer, Implementation Consultant, Data Engineer Integration Engineer, Software Engineer, or similar role.

• Experience in the Digital Twin ecosystem or related high-stakes software sectors such as Geospatial (GIS), Infrastructure Management, CAD, Physics-based Simulation, or Utility/Grid software a plus.

• Proficiency in at least one major language (such as SQL, Python, or similar) and a demonstrated ability to learn a new language. You should be comfortable learning and mastering a new schema language to manipulate data and build reports.

• Excellent communication skills with experience contributing to internal knowledge bases and external user manuals. Ability to articulate technical configurations clearly to diverse audiences in fluent English.

• A background in engineering, mathematics, software engineering, computer science, or a related field is preferred.

• The ability to break down complex data discrepancies and systematically reconfigure models to ensure 100% accuracy.

What We Offer:

• A competitive salary and private health insurance, 25 days of holiday plus a "birthday leave" day, and a flexible, team-driven environment with the option to work hybrid from our London office.

• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events.

• You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the cutting edge of Digital Twin technology.

• We are scaling fast. As an Implementation Engineer, you’ll be at the forefront of our delivery engine, with opportunities to influence our product roadmap and automate our core deployment processes.

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