Staff Automation Engineer (Infrastructure)

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Universal has an exciting opportunity for a talented individual to become a Staff Automation Engineer for Compute Engineering within the Operations & Technology (O&T) organization, with a specific focus on NBCU on-premises infrastructure.  O&T supports Enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.

The Automation Engineer will partner with NBCU Technology leadership designing, implementing, and maintaining automated solutions. The ideal candidate will have extensive knowledge using tools such as Ansible, GIT, Jenkins, integration with ServiceNow, and a strong background with automation and configuration management of on-premises virtualized infrastructure. This role offers an exciting opportunity to develop automation initiatives, streamline processes, and drive innovation within our organization.  Working within an agile framework leveraging tickets/stories in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide “best in class” support for our NBCU local stations and global enterprise customers.

Responsibilities: 

• Lead the design, development, implementation, and maintenance of automated solutions to reduce Operational tasks/tickets across various systems and processes.
• Mentoring/training engineers with automation roles and fostering their professional growth.
• Collaborate with cross-functional teams to understand and advocate for their requirements, identify automation opportunities, and develop robust solutions.
• Design and implement automation frameworks, ensuring scalability, reliability, and maintainability of automation scripts and tools focused on, but not limited to, physical infrastructure. 
• Utilize GIT for version control, ensuring proper branching, merging, and code reviews.
• Configure and maintain Jenkins pipelines for continuous integration and deployment (CI/CD) of automation scripts and on-premises infrastructure components.
• Integrate automation solutions with ServiceNow platform to streamline incident management, change management, and service request processes.
• Develop custom workflows, modules, and integrations within ServiceNow to automate routine tasks and improve workflow efficiency.
• Collaborate with infrastructure teams to design and implement automated on-premises infrastructure provisioning, configuration management, and deployment processes.
• Implement monitoring and alerting mechanisms to ensure the stability, performance, and reliability of automation solutions.
• Provide technical guidance and mentorship to other members of the operations & engineering team, fostering a culture of innovation and continuous improvement.
• Participate in Automation governance, data management, and automation design best practice to improve ease of use, self-service, and standardization across platforms.

Qualifications

Basic Requirements:

• Bachelor’s degree in computer science, Engineering, or related field.
• 6-8 years of experience with on-premises automation engineering, with a focus on infrastructure build, Windows & Linux OS configurations, and operational efficiency.
• Strong proficiency in scripting languages such as Ansible, Python, PowerShell, or Shell scripting.
• Extensive experience with version control systems, particularly GIT, including branching and code review processes.
• Hands-on experience with Jenkins for CI/CD pipeline configuration and management.
• In-depth knowledge of ServiceNow platform, including integration capabilities and custom development.
• Experience using Infrastructure as Code tools such as Ansible for automated provisioning and configuration management of Windows and Linux OS.
• Understanding of networking concepts, cloud technologies (AWS and Azure) is a plus, and virtualization technologies (VMware, Docker, Kubernetes).
• Experience leveraging infrastructure APIs to build, configure, manage on-premises infrastructure, along with SaaS based management consoles. 
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Experience leading and providing guidance to engineers in automation roles, mentoring them to enhance their technical skills and supporting their professional development.
• Proven track record of driving automation initiatives and delivering innovative solutions to improve operational efficiency.

Desired Characteristics:

• Relevant certifications such as Certified Jenkins Engineer or related programming languages.
• Experience working in Agile/Scrum environments and familiarity with agile development methodologies.
• Knowledge of ITIL processes and best practices for IT service management.
• Familiarity with monitoring and logging tools such as Prometheus, OP5

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the Englewood Cliffs office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed
services, genetic information, or any other basis protected by applicable law.

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request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.