Manager, Performance Engineering, Direct-to-Consumer

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Job Description

The Performance Engineering Manager role, is part of the Performance & Reliability team supporting ongoing operations of the streaming service.  The Manager will oversee a team of experts in end-to-end performance testing, with extensive knowledge of highly-scalable software and infrastructure systems, who will be responsible for monitoring the performance and availability of all platforms and services utilized by the streaming service.
  
Responsibilities include but are not limited to:

• Manage a team of engineers responsible for monitoring and performance testing the direct-to-consumer platform and all associated software components
• Work with other leaders in the Performance & Reliability group to ensure that all production systems are properly tested and any identified issues remediated.
• Collaborate with the development and engineering groups to define NFRs and plan for changes to software and systems that might impact performance and provide guidance on best practices and techniques for building to scale.
• Work with PMO and Product organization to define NFRs that reflect KPIs, usage patterns, and business objectives.
• Assist in planning and executing chaos testing to ensure that all systems meet minimum resiliency and reliability standards.
• Establish reports & dashboards to report performance tests and metrics to development teams as well as technical and business leadership.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a relevant field
• Minimum 7 years of experience managing large-scale digital software systems
• Experience using cloud providers with AWS and GCP highly preferred
• Experience using CDN services such as Akamai
• Expertise in performance test design & analysis
• Deep knowledge of test tools such as Gatling and Apache JMeter
• Experience in digital media or direct-to-consumer video business highly preferred
• Expertise in high-availability software patterns and performance testing
• Deep understanding of Dev Ops best practices, including Continuous Delivery

Desired Characteristics:

• Understanding of Agile development best practices
• Passionate technologist with a broad set of experiences around software development, testing, design, and architecture
• Commitment to building and leading a world-class team of technologists, with demonstrated experience mentoring and growing engineering teams.
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.
• Ability to understand large complex software systems and their interdependencies.
• Availability to travel as required

Additional Information

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $140,000-$175,000. This role is bonus-eligible

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.