Facilities Ops & Engineering Manager

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The NBCUniversal Facilities Ops & Engineering Team is looking for a Facility Manager in Universal City, CA! In this role, you will be responsible for developing analysis of the operations work planning, work completion, and financial impacts as well as managing our team of third-party vendors that work in support of the facility. You will be a “go-to” resource, with excellent communication and presentation skills for all things operations and vendor support. You will bring technical expertise to ensure the quality and accuracy of that data, then process, design, and present it in ways to help people, businesses, and organizations make better decisions. Your depth of facility knowledge, contract acumen and ownership mentality will lead our vendor teams with strength and clear direction to foster highly effective relationships and best in class service.

What You’ll Do:

• Respond to urgent facility requests with the teams to help lead efforts and organize the work force.
• Active engagement on workforce deployments with regular onsite inspections and progress reporting for all facility related projects.
• Organize facility efforts and workflows on special projects.
• Assist in planning, coordination, execution and tracking of capital projects.
• Perform regular auditing of facility work orders to assist in prioritization of work and assist in scheduling of repairs.
• Manage third party vendors for janitorial, waste, pest control, elevators, window washing and any others that may be required.
• Assist in developing the scope of work for contract services in conjunction with Senior Director and Sourcing.
• Maintain a strong working knowledge of all contract service agreements to ensure proper compliance.
• Schedule and coordinate all third-party services to be completed on time and within budget.
• Coordinate day-to-day implementation of policies and procedures.
• Ensure all vendors are compliant with Sourcing, Procurement & EHS requirements.
• Own all things budget performance, performance dashboards, metrics and reporting for the West Coast Studio Operations Facilities Ops & Eng department.
• Tell the story of the Ops & Eng operation with accurate and complete data tied to financial tools.
• Work with executives and other business leaders to identify opportunities for continuous improvement.
• Create engaging reports for internal teams and/or external clients to help set expectation and drive performance.
• Collaborate with team members to collect and analyze data, and create presentations and reports based on recommendations and findings.
• Use graphs, infographics, and other methods to visualize data.
• Establish KPIs and metrics to measure the effectiveness of business decisions.
• Structure large data sets to find actionable information.
• Support Fac Ops & Eng. with work management reporting in IWMS, utilizing Excel, PowerPoint, and PowerBI.
• Everyday use of NBCU Integrated Workplace Management System (IWMS), Archibus, to organize work plans spanning multiple teams on the property.
• Reconciliation of data from our Integrated Workplace Management System (IWMS) and TimeKeeper to confirm data is matching to our SOP.
• Work with a wide range of union and corporate teams to connect operational data from the integrated workplace management system and other tools into executive dashboards.
• Work with Finance team to understand labor, materials, and vendor cost trends - identify cost drivers and recommend mitigation opportunities.
• Collaborate with administration team to assemble and refine weekly overtime reports, Engineering/Janitorial billbacks and any other reporting/tracking need that may arise.
• Financial reporting responsibilities for the property include creating project list updates and tracking, monthly accruals, and reclasses.

Qualifications

Let’s Talk About You…

• Customer Service Champion - No request is too big or too small, you put customers and our people first. You bring customer requests to life by organizing the teams daily work plans and scheduling commitments.
• Always on time – The studio operations team will excel with your keen attention to work due dates and schedule commitments. 
• Problem solver – self-starter with an ability to utilize resources and propose solutions to problems
• Executer - You are a self-start who aims to get things done! You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed in a fast-paced work environment
• Communicates with ease - You have a way with words. You translate client request to action and can communicate operations updates to all levels of team members in the organization.
• Relentlessly strives for the best data – You’ll have a keen eye and a way with people and tools to inspire proper use of tools and be able to spot and manage data gaps and work to fill them.

What You Must Have:

• Associate’s Degree in related field or equivalent
• 2+ years of experience in facilities management, operations, or business management
• 2+ years of experience in work planning and analysis
• 2+ years general accounting experience
• 2+ years of experience interpreting and creating financial models
• 2+ years of experience in cost-effective internal business practices
• 2+ years of experience in data analytics and verification
• 2+ years of experience and knowledge of enterprise business systems and integrated workplace management systems

What Would Make You a Stand-out:

• Bachelor’s Degree in related field or other advanced degree
• Experience with Excel programming
• Experience developing Power BI graphics
• Experience utilizing Archibus IWMS software
• Campus operations experience
• Studio operations experience

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $115,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.