Director, Software Engineering, AI Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Responsibilities

We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Director, Software Engineering, AI Operations is a leadership role within the Operational Tooling & Automation (TANGO) team.  This role oversees the software development, delivery, and ongoing support of a suite of technology solutions, including artificial intelligence, used by engineering and operations personnel across the Global Streaming Technology organization to maintain daily operations of our global streaming platforms. 

Such applications include Event Management/AIOps, chatbots, and GenAI solutions used by our ITSM teams.  The Director will lead a team of software engineers to architect, build, and maintain the AI solutions.  This role is a highly strategic role within the department responsible for working across the organization to define and execute an AI strategy for Operations.

Responsibilities include but are not limited to:

• Partner with colleagues across Global Operations to identify and prioritize requirements, recommend technology solutions, and define platform roadmaps
• Provide oversight of all related software development activities for both internal and external development teams related to our AI and AIOps initiatives.
• Responsible for fostering strong relationships with data stakeholders across the organization, aligning data strategy with business goals, and enabling cross-functional teams to effectively utilize data for innovation and operational excellence.
• Responsible for leading data analysis and research initiatives, ensuring data-driven decision-making, building and optimizing data pipelines
•  Responsible for overseeing the entire software development lifecycle (SDLC), establishing and enforcing development best practices, ensuring engineering excellence, fostering collaboration across teams, and optimizing processes to deliver high-quality, scalable, and efficient software solutions aligned with business objectives.
• Work closely with project and program managers to ensure that plans properly account for all relevant engineering activities and their associated timelines.
• Hire, manage, and mentor a development organization fostering the engineering culture
• Ensure that applications are available 24x7x365, engaging in production incidents where necessary to assist teams with quickly resolving issues and communicating impact to senior stakeholders
• Define operational KPIs, monitor performance against those KPIs, and provide support across the teams to improve overall operational maturity.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or relevant experience.
• 10+ years experience as working in software engineering, including both development and operational experience.
• 5+ years experience leading a team of software developers.
• 1+ years overseeing the development and deployment of AI/ML-based tools.
• Highly organized and able to support multiple delivery teams simultaneously
• Deep understanding of the SLDC as well as operating Agile-like development teams.
• Experience managing large cloud-based platforms and supervising SaaS vendors
• Ability to advocate for change and influence decisions to support remediation goals
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.

Desired Characteristics

• Experience with a digital media direct-to-consumer business highly preferred
• Data driven
• Ability to understand large complex software systems and their interdependencies.
• Availability to travel, domestically and internationally, as required

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $170,000 - $220,000 (bonus and long-term incentive eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

For LA County and City Residents Only:  NBCUniversal will consider for employment
qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.