Staff Software Engineer, Production Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

You will join our Product Engineering team that shares a passion for writing great code, embracing new technologies and delivering powerful products within our integrated risk and compliance management platform that helps our customers protect their reputation and bottom line. 

As our Staff Software Engineer, you will have ample opportunity to grow your career and tag your name to amazingly cool products, all while balancing your life priorities.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Collaborate with Customer Support and other teams to enable successful engagement to investigate and solve challenging problems reported by our customers

• Reproduce, diagnose, fix, validate and document progress and outcomes

• Lead group triage, bug-fix and code review sessions, ensuring we provide quick, accurate and reliable solutions

• Partner with Product teams, ensuring detailed knowledge of new and existing features enabling us to be subject matter experts and deliver first-class support for our customers

• Apply best practices and ensure process adherence, providing regular constructive and honest feedback

• Drive the resolution of escalated and more complex customer reported issues, and serve as an escalation point and trusted advisor for management and team members

• Occasionally meet with customers and/or third parties to deep dive on challenging problems

• Regularly prepare and deliver knowledge sharing and/or training to peers

• Lead and/or contribute to strategic initiatives with little to no guidance

• Proactively improve processes/approaches to deliver greater value to customers

What you’ll need:

• 5+ years of software engineering experience

• Experience supporting and developing enterprise software that exceeds industry standards for security, accessibility and user experience

• Excellent experience with triage, development, testing, deployment, maintenance and improvement of software

• Experience with any of our technology stack: AWS and AWS services including CloudFormation, Lambda, API Gateway, React, node.js, CSS and HTML, C#, .Net; Databases: Relational

• Superior problem-solving and troubleshooting skills

• Ability to lead and work well in a team environment and attitude to deliver on team specific goals and objectives

• Proactive and self-motivated, with the ability to manage competing priorities and change focus to deliver to varying expectations

• Ability to drive results through your job competencies of collaboration, software programming and development, and technical problem solving

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay for this role is $110,000 per annum with 5% MBO.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!