Description
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position summary
The Senior Project Manager supports the delivery of complex projects and products using the appropriate agile project management methodology, learning & iterating frequently. As a liaison between client stakeholders and their project team, they will communicate transparently with stakeholders to build trust and close client relationships.
The incumbent will work with the Product Manager to define the roadmap for any given product and translate tasks into user stories. They will lead the collaborative planning process and prioritize the work that needs to be done against the capacity and capability of a cross-disciplinary team, including engineers, designers, and product managers. They will ensure all products are built to an appropriate level of quality for the stage of development. Lastly, they will actively and openly share knowledge of best practices, in service of Nava's culture and mission: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.
What you'll do
- Facilitating communication and information exchange between external partners and the project team
- Facilitating all sprint ceremonies in accordance with agile development practices; sprint planning, daily standup meetings, sprint review, sprint retrospective
- Managing and facilitating the epic life cycle for a product feature
- Removing roadblocks from the team's path to keep project work on track
- Facilitating the artifacts and documentation of an epic lifecycle
- Communicating with client stakeholders to determine project requirements and objectives
- Contractual deliverables: reporting project status, such as budget, resources, technical issues, or user testing results, to client stakeholders
- Assessing and identifying risks that come up and escalating these concerns to the appropriate parties to mitigate them
- Ensuring that the project is staffed appropriately to complete the work required
- Ensuring that the team is on track to deliver on the scheduled deadlines
- Running reports to ensure that the project stays on track to meet deliverables schedule and quality standards
Required skills
- At least 5 years of experience as a Project Manager with 2-3 years (minimum) direct experience with agile development practices
- Salesforce experience (1-2 years with Salesforce specifically and 5 years in project management
- Understanding of what it means to implement in a Salesforce instance and integrate with other systems outside of Salesforce.
- Familiar with Salesforce low-code tools and their limitations including Flows and other automations, Lightning Record Pages Approval Processes, etc.
- Familiar with the Salesforce application development lifecycle, including typical development, testing, and deployment strategies.
- Experience with both the use and management of ticketing systems
- Experience managing client relationships (managing milestones and dependencies, stakeholder awareness of goings on within the team, stakeholder communication) Familiarity with Jira, Confluence, GitHub, Trello, and/or other industry-standard tools
- Experience leading complex projects, including managing milestones, dependencies, and integrations with significant risk, uncertainty, or scale
- Previously worked with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
- Previous experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
- Scrum Master or Product Manager in a complex software development environment with multiple stakeholders
- Highly skilled in facilitating communication and managing the psychological safety of a team
Desired skills
- Experience with project management in a government context (state or federal)
- Experience working on iterative projects using prototypes, product pilots, and user research
- Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
- Ability to create training materials
- Experience launching new production systems with high public visibility in a fast-changing regulatory environment
- Experience working with development teams building custom software
Other requirements
All roles at Nava require the following:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.
● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
● Employee wellness program: Access our comprehensive Employee Wellness Program.
● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
● Fertility support: Benefit from fertility support and treatment options.
● Sabbatical leave: We offer a sabbatical leave program.
● 401k contributions: We match 4% of your salary in 401k contributions.
● Flexible work arrangements: We offer flexible work arrangements to suit your needs.
● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
● Learning and development: Access our comprehensive learning and development program.
● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
● Equity stock options: Benefit from equity stock options.
● Employee referral program: Participate in our employee referral program.
● Commuter benefits: Enjoy commuter benefits.
● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
● Vibrant culture: Join our welcoming, highly collaborative, and open culture that supports remote work.
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Additionally, if employed with Nava, you must be based in the U.S. and cannot work from outside the country.
Stay in touch
Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Nava
Apps
Cloud Data Services
Computer
Government
GovTech
Software
Web Development
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