ServiceNow Technology Leader

Location: Canada - Toronto - Ontario

Time Type: Full time

Job Description

As a ServiceNow Technology Leader reporting to VP, Enterprise Solutions, you’ll play a critical role in shaping Nasdaq’s next-generation technology platforms that power global markets. You will own the ServiceNow platform management and execution for key initiatives, balancing client needs, business objectives, and innovation opportunities.

You’ll thrive in this position if you’re strategic, data-driven, and passionate about creating scalable solutions in a fast-paced, high-impact environment.

• Provides leadership and direction through team members.
• Takes accountability for the performance and results of related teams and disciplines.
• Executes functional business plans and contributes to the development of functional strategies, ensuring alignment with current trends and functional/business results.
• Formulates, communicates and executes both functional and organizational policies and practices.
• Implements and adapts plans to meet internal and external customer needs, ensuring alignment with strategy and expectations.
• Evaluates current business processes and systems, driving cost-savings and risk control.
• Ensures all work in business unit is compliant with regulatory and corporate guidelines.
• Review business unit’s performance data (financial, sales, activity reports, etc. to monitor and measure productivity, goal progress and activity levels.
• Applies expertise and understanding of competition and industry trends to projects, strategy, etc.
• Coaches and inspires lower level managers to achieve better performance.
• Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams.
• Provides strategic input/guidance to teams working with IT systems strategy, development and/or integration services to clients.
• Consults with and advises client organization’s system requirements, and how to design/acquire technology solutions that align to their strategy and processes.
• Leads others in the analysis of clients’ needs and design of business process requirements; or is the technical lead on project team defining needs.
• Has the capability to work across related disciplines and across divisions on a broader strategic software engineering problem.
• Challenges others to be innovative in their thinking, design and delivery of competitive software solutions. 
• Leads project teams to improve functionality of existing products to result in improved performance and/or enhanced product usability for competitive or commercial gain. 
• Develops new program logic and/or assembles standard logic modules to create new applications.  Will often lead individuals or teams, challenging them to be more innovative in their thinking.  
• Works in a multidiscipline situation, across Architecture, QA and Testing, Network design and enterprise resource planning customizations.  People refer locally to the principal on issues that seem ‘unsolvable’.
• Uses technology trends and competitive landscape expertise and makes technology decisions to drive opportunities and competitive advantage for our clients.
• Provides a deep domain and industry experience and expertise to design and develop creative solutions.
• Provides deep awareness of technology and market trends to anticipate industry changes and conceptualize solutions.

• 3+ years of progressive ServiceNow platform experience, including senior-level ownership.
• Direct experience leading or playing a key leadership role in at least one full ServiceNow implementation lifecycle (strategy through go-live).
• Demonstrated experience managing and governing external vendors/SIs as the primary execution delivery partner.
• Proven ability to influence and align multiple executive stakeholders in complex enterprise environments.
• Strong understanding of ServiceNow architecture, platform governance, and enterprise integration patterns.
• Experience presenting to and partnering with C-level leadership and steering committees.
• Education Required:  At least Masters’ Degree or MBA; or equivalent work experience. 
• Experience Required:  At least 12 years
• Special Qualifications:  Maintains professional association memberships.  Specialized development in business acumen, financial and strategic thinking.  

This position can be located in Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $140,000 - $196,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.