Lead Delivery Manager

Summary:

Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs with a regional scope

Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects.

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.

Maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. 

Builds and maintains strong client relationships, and provides day-to-day client advice and support.

Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s).

Delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents.

Complexity:

Demonstrates thought leadership in driving improvements to existing processes & practices
Resolves complex problems or problems where precedent may not exist
May lead medium-sized project teams (with 6+ members), allocating work and communicating persuasively
Exercises independent judgment in methods, techniques and evaluation criteria to obtain results.

Scope:

Defines team operating standards and ensures essential procedures are followed based on in-depth knowledge in own discipline and basic knowledge of related disciplines
Leverages strategic priorities to determine how to achieve results
Networks with key contacts outside own area; often influences senior leadership


Risk:

Manages risks of judgment with a serious impact on the success of department operations

What we value

Technical:

• Experience working with Regulatory environment and Financial markets in any country in LATAM

Functional          

• Strategic mindset. Anticipates future trends and implications accurately by considering the multiple factors involved.
• Customer-oriented, able to identify and effectively communicate the requirements and functionalities needed and offered.
• Able to work effectively with different multi discipline teams
• Experience with third-party software implementation, be it as a client  or in a vendor
• 10+ Years of proven leadership skills working with different teams
• Fluent command of English and Spanish, Portuguese is optional

Human

• High Achievement motivation
• Analytical thinking.
• Result Driven.
• Effective communication.
• Team oriented. 
• Transparency and accountability

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.