PT Track Side Customer Service Representative (Racing Electronics) Concord, NC

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist with Racing Electronics on-location location vending set up, opening, operation and closing

• Ensure proper procedures and policies are followed before, during and after event

• Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs

• Provide technical support for track sales and rental radio/equipment

• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.

• Trouble shoot equipment issues; diagnosis and correct issues with the ultimate goal of customer satisfaction

• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns

• Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively with customers and employees of organization. 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, and percentages.

OTHER SKILLS AND ABILITIES

• Able to work independently with little direct supervision

• Strong customer services skills

• Able to work extended shifts based on event schedule (including delays)

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to climb or balance and stoop, kneel crawl or crouch.  The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

Apply Now!

Learn more about this role and our team by applying at https://careers.nascar.com/  for consideration.

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.