Project Manager

Day-to-day

• Manage onboarding/implementations/project management for well-established enterprise retailers and mid-market segment including requirements gathering, project planning, risk and stakeholder management
• Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product value
• Use Project Plans, status reports, proactive risk management, budgeting tools, and scope management skills to deliver projects on time, with high quality, and within scope and budget
• Utilize technical skills to assist with delivering complex implementations for multi-locales/brands as needed
• Utilize experience managing integration projects with API’s
• Effectively drive resolution of escalations with the appropriate customer and internal resources, partner cross-functionally with both internal and external business stakeholders to ensure deliverables are met
• Help build a best-in-class international Professional Services team via documentation creation, process improvements, and training
• Achieve core KPI goals set in the areas of cycle time, revenue, CSAT, and productivity
• Maximize productivity by honing in on critical gaps and working with leadership to create processes and drive adoption in support of the team’s KPI’s
• Assist with leading portfolio reviews to proactively assess/mitigate risk and elevate the overall customer experience

• The working time is 2 PM IST to 11:30 PM IST as this overlaps with the EMEA and the EST time zone. Flexibility to take calls till midnight sometimes or beyond(if required)
• You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• You consider yourself to have executive-level interpersonal, project management, writing, communication, and problem-solving skills
• Ability to work with both technical and business stakeholders
• Excellent verbal and written communication skills in English

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